Floor Manager

Brown's Hotel, a Rocco Forte Hotel; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rates

Food & Beverage discount

Spa discounts

Meals on duty

Learning and development opportunities

Pension scheme

Season Ticket Loan / Cycle to Work

Employee assistance programme

Job summary

Brown's Hotel in Mayfair, London, is seeking an experienced In-room Dining Supervisor to lead the in-room dining team and uphold the 5-star service standard. You will oversee daily operations, coordinate with the kitchen, and ensure accurate, timely delivery of guest orders while maintaining hygiene and safety compliance.

Join a historic, luxury property within the Rocco Forte family with generous perks including discounted rates, meals on duty, and development opportunities as you foster

Qualifications

• Experience in luxury hotel in-room dining preferred.
• Excellent guest service and communication skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Responsibilities

• Supervise the in-room dining team for smooth daily operations.
• Maintain high service standards with attention to detail and consistency.
• Train, motivate, and develop team members to improve performance.
• Manage guest orders and resolve issues promptly to ensure satisfaction.
• Coordinate with kitchen staff for timely and accurate food delivery.
• Oversee inventory management to meet operational needs.
• Ensure compliance with hygiene, health, and safety regulations.
• Foster a positive team environment and encourage cross-department collaboration.
• Ensure effective communication between in-room dining and other hotel teams.
• Address guest feedback and provide solutions to enhance experiences.

Skills

Team leadership

In-room dining

Customer service

Communication

Job description

Our hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

• Supervise the in-room dining team for smooth daily operations.
• Maintain high service standards with attention to detail and consistency.
• Train, motivate, and develop team members to improve performance.
• Manage guest orders and resolve issues promptly to ensure satisfaction.
• Coordinate with kitchen staff for timely and accurate food delivery.
• Oversee inventory management to meet operational needs.
• Ensure compliance with hygiene, health, and safety regulations.
• Foster a positive team environment and encourage cross-department collaboration.
• Ensure effective communication between in-room dining and other hotel teams.
• Address guest feedback and provide solutions to enhance experiences.

As a valued part of the Forte family, you will:

• Supervise the in-room dining team for smooth daily operations.
• Maintain high service standards with attention to detail and consistency.
• Train, motivate, and develop team members to improve performance.
• Manage guest orders and resolve issues promptly to ensure satisfaction.
• Coordinate with kitchen staff for timely and accurate food delivery.
• Oversee inventory management to meet operational needs.
• Ensure compliance with hygiene, health, and safety regulations.
• Foster a positive team environment and encourage cross-department collaboration.
• Ensure effective communication between in-room dining and other hotel teams.
• Address guest feedback and provide solutions to enhance experiences.

Who We Are Looking For

• A passion for delivering exceptional 5-star service, making everyone feel valued.
• A positive attitude with a willingness to learn and grow in hospitality.
• Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
• Skilled at creating memorable experiences and building lasting relationships.
• Able to work independently while collaborating across teams and departments.
• Committed to maintaining high standards of hygiene, health, and safety.

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working With Us Provides Access To The Following Perks

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?