Housekeeping Porter

Four Seasons Hotels Limited; Greater London; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Complimentary hotel nights

Discounted F&B

Uniform with dry cleaning

Wellness days

Life insurance

Job summary

Four Seasons Hotels Limited in London is seeking a Housekeeping Porter to support day-to-day operations of the Housekeeping department. You will help maintain cleanliness, stock supplies, and assist Room Attendants while ensuring a high standard of service in a fast-paced, luxury hotel environment.

The role involves moving items, handling linen, and responding to guest requests with a professional approach.

Qualifications

• Strong communication skills with a good command of spoken English.

Responsibilities

• Maintain the cleanliness and presentation of public areas throughout the hotel (Tower Bridge area).
• Stock linen rooms and housekeeping storage areas with clean linen and supplies.
• Deliver guest requests promptly and professionally.
• Support Room Attendants by moving furniture, beds, and other items when required.
• Transport linen, amenities, and housekeeping equipment throughout the hotel.
• Respond to housekeeping and guest requests efficiently.
• Assist with deep cleaning projects and departmental tasks as required.

Skills

Strong communication

English proficiency

Physically active

Job description

At Four Seasons, exceptional guest experiences are created through attention to detail, teamwork, and care. Our Housekeeping team plays a vital role in ensuring the hotel is presented to the highest standards, creating a welcoming and comfortable environment for every guest. As a Housekeeping Porter, you will support the day to day operation of the Housekeeping department, helping to maintain the cleanliness, organisation, and efficiency of the hotel. You will be responsible for supporting Room Attendants, replenishing supplies, maintaining public areas, and responding to guest requests. This role is ideal for someone who enjoys working as part of a team, takes pride in maintaining high standards, and is happy working in a physically active environment.

What you will do

• Maintain the cleanliness and presentation of public areas throughout the hotel
• Stock linen rooms and housekeeping storage areas with clean linen and supplies
• Deliver guest requests promptly and professionally
• Support Room Attendants by moving furniture, beds, and other items when required
• Transport linen, amenities, and housekeeping equipment throughout the hotel
• Respond to housekeeping and guest requests efficiently
• Assist with deep cleaning projects and departmental tasks as required
• Maintain a safe, clean, and organised working environment
• Support the Housekeeping team in delivering Four Seasons standards at all times, If you take pride in maintaining high standards, enjoy working as part of a team, and would like to build your career within one of London's leading luxury hotels, we would love to hear from you.
• Previous experience within housekeeping, hospitality, or a similar role is preferred
• Strong communication skills with a good command of spoken English
• Positive attitude and willingness to support the wider team
• Good organisational skills and attention to detail
• Ability to work in a physically active role
• Professional presentation and guest focused approach
• Reliable, flexible, and able to work in a fast paced environment
• Right to Work in the UK Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper's Cut (Modern Steakhouse), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Job details

• Full time position working 40 hours per week
• Five shifts per week across a rotating schedule
• Flexibility required across weekends and public holidays

What we offer

• £36,500 annual package inclusive of base salary and service charge
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City's Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable and sporting activities