Housekeeping Manager

LGH Hotel Management; North Ferriby; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Eye care

Counseling services

Wellbeing resources

Free meals on duty

Free parking

Cycle to work

Hospital & death benefit plans

Job summary

LGH Hotels Management operates Hull Humber View Hotel with a focus on delivering exceptional cleanliness and guest experiences. You will lead the housekeeping team, coaching them to maintain top standards across guest rooms, public areas and back-of-house spaces.

The role requires empathy, clear communication and a structured approach to scheduling, budgets and quality control. You will be integral to creating a welcoming, well-organised environment for guests and staff alike.

Qualifications

• Proven experience leading a housekeeping team in a hotel or similar environment.
• Empathy, fairness and clear communication in leadership.
• Organised, detail-focused and capable of managing schedules and budgets.

Responsibilities

• Lead, manage and support the housekeeping team, providing regular coaching, feedback and performance development.
• Ensure guest rooms, public areas and back-of-house spaces meet high standards of cleanliness, hygiene and presentation.
• Recruit, train and develop team members and support their roles.
• Develop and maintain housekeeping procedures for clarity and quality.
• Plan and manage rosters, allocate tasks and ensure daily duties are completed well.
• Monitor and control housekeeping budgets, labour and supplies.
• Manage stock levels and cost control for supplies and equipment.
• Respond promptly to guest requests or concerns with care and efficiency.

Skills

Leadership

People management

Communication

Budget management

Roster planning

Problem solving

Customer service

Job description

• Lead, manage and support the housekeeping team, providing regular coaching, feedback and performance development
• Ensure all guest rooms, public areas and back-of-house spaces meet consistently high standards of cleanliness, hygiene and presentation
• Recruit, train and develop team members, helping them feel confident, capable and supported in their roles
• Develop and maintain housekeeping procedures that provide clarity, consistency and quality
• Plan and manage rosters, allocate tasks effectively and ensure daily duties are completed to a high standard
• Monitor and control housekeeping budgets, including labour and supply costs
• Manage stock levels of housekeeping supplies and equipment, ensuring availability and cost control
• Respond promptly and professionally to guest requests or concerns, ensuring issues are resolved with care and efficiency

You will be responsible for the day-to-day operation of the housekeeping department, ensuring guest rooms, public areas and back-of-house spaces are maintained to the highest standards. Through clear communication, training and positive leadership, you will help create an environment where people feel confident, valued and motivated to perform at their best.

• Has proven experience leading a housekeeping team in a hotel or similar environment
• Leads with empathy, fairness and clear communication
• Understands that high standards are best achieved through well-supported, motivated teams
• Takes pride in creating clean, comfortable and welcoming spaces for guests
• Is organised, detail-focused and confident managing schedules, standards and budgets
• Remains calm and solution-focused when handling challenges or guest concerns
• Values teamwork, structure and consistency while encouraging personal responsibility

With dramatic views over the Humber estuary and iconic bridge, and just a short 10-minute drive from Hull city centre, you'll find the award-winning Hull Humber View Hotel, part of the Signature Collection By Best Western.

Set within 17 acres of beautiful grounds, the hotel offers 95 bedrooms, including family suites. It serves as a stunning wedding venue for up to 400 guests and features five meeting rooms with a capacity for up to 400 delegates, along with a fully equipped fitness suite. For a truly grand entrance, the hotel even has its own helipad for helicopter access.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking