Housekeeping Floor Supervisor

Cycas Hospitality; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in hospitality is seeking a Floor Supervisor for their Bankside Hotel, recognized as one of the best workplaces in hospitality. The role includes supervising staff, maintaining high cleanliness standards, and ensuring excellent guest service in a dynamic environment.

Qualifications

• Friendly, courteous, and professional service always required.
• Previous experience is desirable but not essential.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Supervise housekeeping staff and ensure service excellence.
• Maintain cleanliness of guest rooms and hotel premises.
• Manage guest requests and inspect rooms for standards.

Skills

Teamwork

Customer Service

Attention to Detail

Flexibility

Positive Attitude

Job description

Is now the time for a new challenge? Join us on this journey – people first!

We are currently looking for a passionate Floor Supervisor to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' 3 years in a row. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art, and food. If this sounds like something you'd like to get involved with, we would love to hear from you!

MAIN SCOPE AND PURPOSE OF THE ROLE:

The Floor Supervisor will be responsible for maintaining guest rooms, working areas, and the hotel premises in a clean and orderly manner. They will also coordinate daily housekeeping operations and uphold the housekeeping standards across all shifts, including early, evening, and office coordinator duties. Additionally, the role involves delivering excellent guest service.

MAIN DUTIES & RESPONSIBILITIES:

• Responsible for the performance of room attendants, house porters, and linen porters.
• Supervise room attendants.
• Organize and facilitate the room cleaning process.
• Allocate rooms and deep cleaning tasks daily to team members.
• Ensure all housekeeping staff have arrived or find substitutes for absent employees.
• Prepare and distribute the room assignment sheet and floor keys to room attendants.
• Maintain cleanliness of guest rooms, corridors, and pantries.
• Check occupied and departure rooms, paying attention to guest needs.
• Manage guest requests, including VIP amenities, and communicate them to relevant team members.
• Inspect guest bedrooms to ensure they meet standards.
• Be aware of all room categories and amenities.
• Respond to guest requests promptly and efficiently.
• Handle lost property according to correct procedures.
• Report maintenance issues to the maintenance department.
• Conduct on-the-job training and assist other departments as necessary, maintaining good working relationships.
• Work flexible hours according to the departmental rota.
• Protect guest and colleague security by maintaining confidentiality.
• Have knowledge of room types, facilities, and guest services within the hotel.
• Perform any other reasonable requests as directed by the head housekeeper.

QUALIFICATIONS & SKILLS REQUIRED

• Provide friendly, courteous, and professional service at all times.
• Basic computer operating skills.
• Ability to work as part of a team.
• Ability to work in a busy, customer-oriented environment with a keen eye for detail, ensuring high standards are maintained and exceeded daily.
• Previous experience is desirable but not essential, as full training will be provided.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Positive attitude.
• Flexibility to respond to various work situations.

What do we hope to see from our Banksiders?

Be Natural

• We want our people to be themselves, genuine and non-scripted.
• We give you the space to be yourself, so show us who you really are!
• A good level of English is required; other languages are an advantage.

Make It Easy

• Be flexible; respond quickly and positively to changing requirements.
• Communicate effectively and creatively to make things easier for guests and team members.

Feel Empowered

• Take charge and initiative to resolve issues in your own way.

Belong

• Show love towards guests and your team! Understand your value within Bankside and contribute to local development.
• Develop knowledge of our products, local area, and continuously improve.

***All offers of employment are conditional on receiving two satisfactory references and proof of eligibility to work in the United Kingdom.***