Housekeeper (Bank)

Anchor; Ripon; On-site; GBP 12,000 - 17,000; Full time

Job summary

Anchor is seeking a dedicated cleaner at Borrage House in Ripon to help maintain a clean, safe environment for residents and staff. You will follow health and safety practices and use cleaning products responsibly to support high standards of care.

The role emphasizes empathy, teamwork and reliability, with opportunities to contribute to a welcoming, well-organised home environment and to support vulnerable adults with respect and confidentiality.

Qualifications

• NVQ2-level customer service knowledge and experience is desirable.
• Familiarity with safe handling of cleaning products.
• Knowledge of cleaning procedures and equipment (e.g., carpet cleaners).
• Understanding of data protection, confidentiality and safeguarding of vulnerable adults.
• Awareness of health and safety in the workplace and COSHH.

Responsibilities

• Ensure location is clean, pleasant and safe for customers in their home or communal areas.
• Ensure cleaning products are used safely with proper instructions and health & safety procedures.

Skills

Time management

Interpersonal skills

Empathy

Teamwork

Education

NVQ Level 2 in Customer Service

Job description

Want to work for an award winning luxury home?

Are you a kind, compassionate person who loves making a difference in others' lives? If so Borrage House nestled in the peaceful surrounding of Ripon, North Yorkshire,is looking for you to join our friendly and dedicated team!

Come join a care home that feels like family – where you’ll be valued, supported, and inspired.

One of the real strengths of Borrage House is how well connected it is -The home is served by Ripon’s local bus network, including routes RS1, RS2, RS3, and RS4, which circle around the city and stop conveniently near Borrage Lane

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.