Housekeeper

The Kingslodge Inn; North East; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Extra paid holiday on birthday

50% off food at Inns

1/3 off room bookings all year

Stay in January–March for £1

Staff development program

Job summary

The Inn Collection Group is seeking a Housekeeper at The Kingslodge Inn in Durham to maintain pristine rooms and public spaces. You will follow safety guidelines, balance guest needs with cleanliness standards, and support a positive guest experience in a welcoming inn setting.

Join our dedicated housekeeping team to ensure memorable stays for guests, manage linen and supplies, and work collaboratively in a busy hospitality environment.

Qualifications

• Friendly and detail-oriented demeanor essential for guest rooms and public areas.
• Calm under pressure to handle busy periods and guest requests.
• Strong guest service orientation to ensure a welcoming stay.

Responsibilities

• Clean rooms to high standards and maintain spotless public areas.
• Promptly report maintenance issues to keep spaces inviting.
• Manage stocks of linen, towels and room supplies efficiently.
• Contribute to a positive team environment and guest satisfaction.

Skills

Friendly

Detail-oriented

Calm under pressure

Guest service

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Combine the best of city living with the relaxed atmosphere of the countryside at this cosy inn in Durham. Surrounded by the peaceful woodland of Flass Vale, it’s hard to believe The Kingslodge Inn is just a ten-minute stroll from the heart of historic Durham with its UNESCO World Heritage Site of Durham Cathedral and adjoining Castle,t’s a hidden gem that combines serene surroundings with easy access to the city’s rich history and vibrant atmosphere.

You’ll Fit Right Inn

At The Inn Collection Group, we are pubswith rooms—not just any rooms, but pristinely kept spaces, prepared for eachguest to enjoy an unforgettable stay. This high standard is made possible byour dedicated and skilled housekeeping teams. .

A successful Housekeeper will be friendlyand detail-oriented, able to remain calm under pressure and exceed guestexpectations by responding promptly. As a key member of the Housekeeping team,you’ll work collaboratively, contributing to a positive and efficient workenvironment.

Your duties will include cleaning rooms toour high standards, ensuring public areas are clean and welcoming, and promptlyreporting maintenance issues. You’ll follow safety guidelines, work to creatememorable visits for our guests and manage your stocks of linen, towels, androom supplies effectively.

If you are reliable, have a passion forcleanliness, and take pride in creating comfortable spaces we think you’ll fitright inn…

This role gives Victorijathe flexibility to balance her family commitments. Watch Victorija’s video to learn more about our Housekeeping roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*