Housekeeper

Anchor Hanover Group; Coventry; On-site; GBP 18,000 - 24,000; Part time

Job summary

Anchor Hanover Group is seeking a dedicated cleaner on a fixed-term 12‑month contract. You will help maintain clean, safe homes and communal areas for residents, following health and safety rules and COSHH guidelines.

The role requires basic customer service awareness, the ability to work independently or as part of a team, and a respectful approach to safeguarding residents. Applicants must have the legal right to work in the UK.

Qualifications

• Customer service NVQ2 required; cleaning experience desirable.
• Safe use of cleaning products and adherence to health and safety procedures.
• Knowledge of cleaning procedures and equipment, including carpet cleaners.
• Understanding of data protection, confidentiality and safeguarding of vulnerable adults.
• COSHH and workplace safety compliance.

Responsibilities

• Keep the location clean, pleasant and safe for customers in their home or communal areas.
• Ensure cleaning products are used safely and in line with instructions and safety procedures.

Skills

Time management

Interpersonal skills

Teamwork

Prioritisation

Education

NVQ Level 2 in Customer Service

Tools

Carpet cleaners

Job description

Fixed term contract- 12 months. This will include bank holidays and weekends

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is 'respect', therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.