Housekeeper

Anchor Hanover Group; Southampton; On-site; GBP 17,000 - 21,000; Full time

Job summary

Anchor Hanover Group is seeking a dedicated cleaner to maintain clean, safe environments for residents and visitors in Southampton. The role involves cleaning homes and communal areas while following health and safety guidelines and COSHH rules.

Applicants should have customer service experience (NVQ2 preferred), with a strong emphasis on safety, etiquette, and reliability. Excellent teamwork and the ability to work independently are valued in this position.

Qualifications

• NVQ2 in customer service or equivalent is preferred.
• Experience with cleaning products and safe handling is desirable.
• Familiarity with cleaning procedures and equipment use (e.g., carpet cleaners).
• Understanding of data protection, confidentiality and safeguarding of vulnerable adults.
• Knowledge of health & safety, COSHH requirements in the workplace.

Responsibilities

• Keep location clean, pleasant, and safe for customers in homes or communal areas.
• Follow instructions and health and safety procedures for cleaning products.

Skills

Organised & time-management

Interpersonal & empathy

Team player

Prioritisation & planning

Education

Customer service NVQ2

Job description

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.