Housekeeper (Bank)

Anchor Hanover Group; Wellingborough; On-site; GBP 12,000 - 15,000; Full time

Job summary

Anchor Hanover Group is seeking a Cleaning Operative to maintain cleanliness and safety in residents’ homes and communal areas. The role emphasizes safe handling of cleaning products and adherence to health and safety procedures, contributing to a welcoming environment for customers.

The ideal candidate will have basic customer service experience, COSHH awareness, and the ability to work independently or as part of a team while prioritising tasks in a supportive housing setting.

Qualifications

• Customer service experience or NVQ2 equivalent.
• Safe use of cleaning products and materials.
• Knowledge of cleaning procedures and equipment.
• Understanding of data protection and confidentiality.
• Health & safety COSHH awareness.

Responsibilities

• Ensure location is clean, pleasant and safe for customers in their home or communal areas.
• Ensure cleaning products are used safely with proper instructions and COSHH procedures followed.

Skills

Time management

Interpersonal skills

Teamwork

Prioritisation

Education

Customer service NVQ2

Tools

Carpet cleaners

Cleaning equipment

Job description

Reporting into the Business Manager, Location Manager or District Manager responsibilities will include:-

• Ensuring that the location is clean, pleasant and safe for customers in either their home environment or communal areas.
• Ensuring that cleaning products are used effectively, with instructions and health and safety procedures being followed at all times.

Required knowledge & experience:

• Customer service NVQ2.Previous cleaning experience and knowledge is desirable.
• Use of cleaning products in a safe manner.
• Knowledge of cleaning procedures including use of equipment e.g. carpet cleaners.
• Understanding of data protection and confidentiality and the safeguarding of vulnerable adults.
• Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)

Required skills:

• Well organized with good time management skills.
• Strong interpersonal and empathy skills and a friendly personality.
• Able to work individually and as part of a team.
• Ability to prioritise and plan around customer needs.

Anchor is proud to be an equal opportunity employer. We are proud to have an LGBT+ resident group, and also LGBT+ and Disabled colleague networks. These work closely with the organisation to celebrate diversity, address concerns, review policy and practice and empower their members. We recruit, train and promote without discrimination on the basis of race, religion, colour, sex or gender identity, sexual orientation, disability, age or other protected status. One of our values is ‘respect’, therefore we do not accept harassment or discrimination from any colleague, resident or third party.

Please note all applicants must already hold the legal right to work in the UK to apply for this role.