House Manager - Retirement Development

Lancaster Brooks Property Management Limited; Evesham; Presencial; GBP 17.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Company pension

Life assurance at 2 x Salary

Onsite parking

Descripción de la vacante

Lancaster Brooks Property Management Limited is seeking a friendly, professional House Manager in Evesham for a retirement living development. The role is part-time, Monday to Friday 9am–1pm (20 hours per week), and focuses on providing excellent customer service while safeguarding health and safety standards.

You will be the main contact for homeowners and residents, coordinating maintenance, keeping records, and supporting social activities.

Formación

• Experience in health and safety, property or housing environments, or working with an over-55 customer base would be particularly beneficial.
• Strong organisational and administration skills with attention to detail.

Responsabilidades

• Carry out regular checks of the building, communal areas and grounds and ensure health and safety standards are maintained.
• Coordinate servicing and maintenance through approved contractors and complete routine checks (fire safety and emergency lighting).
• Maintain accurate development records and monitor works and contractor performance.
• Respond to day-to-day resident queries and emergencies and signpost residents to appropriate support.
• Welcome new residents and facilitate resident communication and social activities.
• Manage guest-suite bookings and monitor expenditure against budget; support health and safety risk assessments.

Conocimientos

Customer service

Health & safety

Organisation

Communication

Record-keeping

Herramientas

Microsoft Word

Excel

Email

Descripción del empleo

We are Lancaster Brooks Property Management Limited, an independent and bespoke property managing agent with over 25 years of combined experience in residential block management. Specialising in independent retirement living developments, we pride ourselves on delivering professional and personable property management services to leaseholders, landlord clients, and residents.

We are looking for a friendly, professional and highly organised House Manager to take responsibility for the day-to-day management of an independent retirement living development in Evesham. This role is working part-time, Monday to Friday 9am to 1pm, a total of 20 hours per week.

As House Manager you will be the main point of contact for homeowners and residents, helping to ensure the development remains a safe, secure, welcoming and well-maintained place to live. You will deliver excellent customer service while maintaining high standards of health and safety and working closely with the Property Manager.

The role will include carrying out regular checks of the building, communal areas and grounds, ensuring health and safety standards are maintained. You will coordinate servicing and maintenance through approved contractors, complete routine fire safety and emergency lighting checks, maintain accurate development records and monitor works and contractor performance. You will also need to respond to day-to-day resident queries and emergencies, signpost residents to suitable sources of support where required, welcome new residents, help facilitate resident communication and social activities. Administrative responsibilities will include maintaining records, managing guest-suite bookings, monitoring expenditure against budget and supporting health and safety risk assessments. This role does not involve providing nursing, personal care, cleaning or other care services to residents.

You will be a confident and personable individual with excellent customer service and communication skills and a genuine ability to build positive relationships with residents, families, and contractors. You should be patient, courteous and empathetic, while also being able to remain calm and make sound decisions when faced with various situations. Strong organisation, administration and record-keeping skills are important, together with good attention to detail, a proactive approach to problem solving and the ability to manage several priorities at once. Previous experience of health and safety, property or housing environments, or working with an over-55 customer base would be particularly beneficial. You should also be comfortable using Microsoft Word, Excel and email.

• Company pension


• Life assurance at 2 x Salary


• Onsite parking