House Manager: Hospitality Leader & Team Builder

Watchhouse Coffee House Holding Limited.; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Free coffee

Free lunch

Monthly coffee gift

Team events

Annual WatchHouse Party

Discounts on food

Retail coffee discount

Training & development

Career progression

Job summary

WatchHouse is seeking a hands-on House Manager to embody our core values and lead a premium hospitality experience. You will manage both front-of-house and back-of-house operations, mentor your team, and own the financial performance of your House while maintaining the highest standards of cleanliness and service.

This role suits leaders who thrive in a fast-paced, customer-centric environment and are passionate about specialty coffee.

Qualifications

• Hands-on leader with passion for hospitality.
• Strong understanding of financial metrics.
• Experience managing front-of-house and back-of-house in high-volume setting.

Responsibilities

• Motivate and empower your team to perform at their best, fostering a collaborative environment.
• Take ownership of your House’s financials, KPIs, and revenue, driving efficiency.
• Oversee daily operations to deliver the Modern Coffee Experience for every guest, every day.
• Ensure opening/closing procedures are smooth, manage issues, and keep the cafe well‑stocked.
• Mentor and develop your team with growth opportunities within WatchHouse.
• Maintain compliance with daily due diligence and inspections (e.g., EHO).
• Uphold high standards of cleanliness, quality, and service across the House.
• Create a vibrant, sociable workplace employees are proud of.
• Address challenges proactively to ensure seamless customer experiences.
• Collaborate with senior management to align your House with WatchHouse’s vision.

Skills

Leadership

Financial management

Operations management

Customer service

Food Hygiene & Safety

Staff development

Problem solving

Decision making

Job description

WatchHouse is seeking a hands-on House Manager to embody our core values and lead a premium hospitality experience. You will manage both front-of-house and back-of-house operations, mentor your team, and own the financial performance of your House while maintaining the highest standards of cleanliness and service.

This role suits leaders who thrive in a fast-paced, customer-centric environment and are passionate about specialty coffee.