Head of House - Premium Coffee Experience

WatchHouse - One Millennium Bridge; Greater London; On-site; GBP 36,000 - 41,000; Full time

Benefits offered by this job

Annual bonus up to £8,000

Salary £36,000–£41,000

40-hour full-time

Refer a friend bonus £500

Employee Assistance Programme

Monthly pay via Stream

Career Pathway and training

SCA training

Access to worldwide coffee comps

Lunch provided every shift

Complimentary 1829 blend

30% off food and coffee

Monthly team social budget

Annual Core Values awards and party

Job summary

WatchHouse in London is seeking a House Manager to lead a high-performing team across an Espresso Bar venue. You will own guest experience, operational excellence and profitability, upholding brand standards and values in a fast-paced hospitality setting.

The role requires at least 2 years of management experience in hospitality, strong coaching, budgeting and KPI focus, and a hands-on leadership style that inspires colleagues and customers alike.

Qualifications

• Minimum 2 years of management experience in hospitality.
• Ability to motivate and develop teams through coaching, clear communication and visible leadership.
• Strong commercial acumen with the ability to analyse performance, manage budgets, and drive sales and profitability.
• Great operational understanding with the ability to support service delivery and maintain brand standards.
• Confident and dependable, with the ability to make sound decisions, take ownership of responsibilities.
• Well-organised and detail-oriented, with an understanding of guest experience, compliance, health and safety, and brand standards.
• Adaptable and resilient, able to remain calm under pressure, respond positively to challenges, and take a practical, solutions-focused approach.
• Passionate about delivering exceptional guest experiences and supporting a high-performing team.

Responsibilities

• Lead and inspire your team to consistently deliver the Modern Coffee experience, ensuring every guest interaction reflects our core values and brand standards.
• Accountable for the House performance, sales, profitability, guest experience, and operational excellence.
• Build a high-performing team by setting clear expectations, developing, coaching, and fostering accountability.
• Maintain exceptional standards across service, compliance, operations, and health & safety.
• Drive commercial performance through effective financial management, ownership of KPIs, and identify growth opportunities.
• Lead by example as a visible and hands-on leader, creating an environment where the team thrives and best in class hospitality is consistently delivered.
• Act as a brand ambassador, championing and protecting our culture, brand standards, and reputation, and ensuring they are embedded in everything we do.
• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction.

Skills

Team leadership

Coaching

Clear communication

Business acumen

Budget management

Guest experience

Brand standards

Health and safety

Adaptability

Resilience

Passion

Drive

Empathy

Diligence

Job description

WatchHouse in London is seeking a House Manager to lead a high-performing team across an Espresso Bar venue. You will own guest experience, operational excellence and profitability, upholding brand standards and values in a fast-paced hospitality setting.

The role requires at least 2 years of management experience in hospitality, strong coaching, budgeting and KPI focus, and a hands-on leadership style that inspires colleagues and customers alike.