House Manager (Duty Manager)

Oetker collection; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a prestigious hotel as a House Manager in London, where you'll ensure exceptional service and manage guest relations in a luxurious setting. This prestigious position offers opportunities for career growth within a renowned company committed to legendary hospitality.

Benefits

Competitive salary package

Discretionary Company Sick Pay

Additional holiday allowance

Season ticket loan

Enhanced Pension Scheme

Life Insurance

Private Medical Insurance

Complimentary meals on duty

Qualifications

• Experience as a House Manager or Duty Manager.
• Ability to manage guest interactions and team performance.
• Strong communication skills and rapport-building.

Responsibilities

• Manage guest enquiries and ensure satisfaction.
• Supervise and train Front Desk team members.
• Facilitate communication between departments for effective guest service.

Skills

Customer Service

Conflict Resolution

Communication

Team Management

Job description

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The Lanesborough – classically British service in a remarkably vibrant and elegant London residence.

The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.

The team of The Lanesborough are waiting for you to have an exceptional experience!

JOB DESCRIPTION

Contract

01. Permanent

Start Date

Place

London, United Kingdom

MISSIONS

House Manager(Duty Manager)

We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As House Manager, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service.
• Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest’s full satisfaction.
• Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do
• Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team
• Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring.
• Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager.

BENEFITS

Financial Wellbeing

• Competitive salary package
• Discretionary Company Sick Pay
• Additional holiday allowance
• Season ticket loan
• Enhanced Pension Scheme
• Life Insurance
• Complimentary dry cleaning
• Safety shoes
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
• Private Medical Insurance
• Dental and Optical benefits
• Complimentary meals on duty
• Cycle to Work scheme
• Discounted chiropodist & massage treatments
• Substantiality initiates
• Social and sports activities

Career Growth & Personal Development

• Internal transfer and promotion opportunities
• Cross-departmental exposure
• Partnered with industry-leading training providers
• Internal learning gateway
• Free access to e-learning platform offering job-specific training and personal growth courses
• Subsidised professional qualifications and certified trainings
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition&SocialInitiatives

• Award programmes throughout the year with generous prizes
• Long service awards
• Preferential room rate at The Lanesborough for you and your family
• 50% discount on F&B and Club & Spa treatments
• Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.)
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)

*Terms & Conditions Apply

PROFILE

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.

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