House Manager

TN United Kingdom; Storrington; On-site; GBP 25,000 - 35,000; Part time

Job summary

Eine aufstrebende nationale Firma sucht einen engagierten House Manager, um das Leben der Hausbesitzer zu bereichern und ihre Unabhängigkeit zu fördern. In dieser abwechslungsreichen Rolle sind Sie für den Kundenservice, die Verwaltung der Einrichtungen und die Förderung sozialer Interaktionen verantwortlich. Sie erhalten umfassende Schulungen und Unterstützung, um sicherzustellen, dass Sie in einem dynamischen Umfeld erfolgreich sind. Wenn Sie eine Leidenschaft für den Kundenservice haben und einen positiven Einfluss auf das Leben älterer Menschen ausüben möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gruppenpension

Lebensversicherung

Mitarbeiterunterstützungsprogramm

Flexible Arbeitszeiten

Generöse Urlaubsansprüche

Qualifications

• Erfahrung im Kundenservice mit einem proaktiven Ansatz.
• Fähigkeit, in einem dynamischen Umfeld zu arbeiten.

Responsibilities

• Begrüßung neuer Hausbesitzer und Unterstützung beim Einleben.
• Professioneller Front-Office-Service und Unterstützung der Hausbesitzer.

Skills

Kommunikationsfähigkeiten

Kundenservice-Erfahrung

Problemlösungsfähigkeiten

Teamarbeit

Computerkenntnisse (Microsoft Word, Outlook)

Education

Erfahrung im Kundenservice

Erste-Hilfe-Qualifikationen

Tools

Microsoft Word

Microsoft Outlook

Job description

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Job Title: House Manager

McCarthy Stone is the UK’s leading retirement living provider. We are seeking a dedicated House Manager to join our team at Foxmead Court in Storrington, West Sussex.

Hours: 20 hours per week, Monday to Friday. We are flexible around school hours.

Benefits: Group personal pension, life assurance, Employee Assistance Scheme, flexible working hours, and the opportunity to work in beautiful surroundings with a generous annual leave entitlement.

About the Role

As a customer-centric House Manager, you will exemplify our high standards of customer service. Your primary role is to enhance our homeowners' quality of life and support their independence. This diverse role includes high-level customer service, front-of-house duties, facilities management, and community building through event coordination and regular meetings.

Key Responsibilities

1. Welcome new homeowners and support their settling-in process.
2. Provide professional front-of-house service and greet visitors warmly.
3. Be the first point of contact for homeowners, offering support and advice as needed.
4. Collaborate with partners and suppliers to ensure smooth estate operations.
5. Represent McCarthy Stone to homeowners' families and friends.
6. Handle homeowner issues with sensitivity, respecting privacy and confidentiality.
7. Manage gardens and grounds to maintain a safe, secure, and pleasant environment.
8. Facilitate social interactions and promote active retirement living.
9. Ensure compliance with all health and safety regulations.

Candidate Competencies

1. Excellent communication skills with a proactive attitude.
2. Extensive experience in customer service roles.
3. Professional approach with high-quality standards.
4. Ability to thrive in a dynamic, varied environment.
5. Resilience and effective problem-solving skills.
6. Basic awareness of health and safety (advantageous).
7. Good computer literacy, including Microsoft Word and Outlook.
8. First aid qualifications are desirable but training will be provided.

Training and Development

As part of McCarthy Stone, a rapidly expanding national company, you will receive comprehensive training and support, including courses in basic first aid, safe working practices, Dementia Friends training, and more.

Is This the Right Job for You?

Could this role be the perfect fit? Apply now to join our team and make a difference in the lives of our homeowners.