Front of House and Bookings Lead

Premier Christian Communications Ltd; Newton Abbot; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead front of house operations at a renowned activity centre. This full-time role combines administration with customer service, requiring a warm presence and the ability to build relationships with guests. The successful candidate will enjoy a supportive environment where they can thrive while promoting the organization's Christian values. With a focus on effective communication and a commitment to excellence, this position offers a unique opportunity to make a positive impact in the community.

Benefits

On-site housing may be available

Qualifications

• Experience in administration, sales, or front of house roles.
• Ability to communicate effectively and build relationships.

Responsibilities

• Manage bookings calendar and administer online booking system.
• Provide excellent front of house presence and customer service.

Skills

Customer Service

Administration

Relationship Building

Communication

Job description

We have an exciting opportunity for a dynamic and relational person to lead our front of housewelcomeand bookings administration at Heatree Activity Centre.Weare seekingatalentedpeople–person who excels in both administration and customer serviceand whocan balance vitalbookingsadministration alongsidebuilding relationshipswith guests and prospectivegroups.

Main Responsibilities

• To provide a confident and warm front of house presence for Heatree Activity Centre
• To communicate the Christian vision and mission of the charity
• To respond to all incoming enquiries by phone and email
• To manage the bookings calendar
• To administer the smooth running of the Centre’s online booking system
• To manage all pre-visit communication with group leaders
• To prepare and distribute accurate booking information to different departments
• To build good relationships with group leaders, teachers, and all guests
• To host (up to) four weekends per year on a rota basis
• To perform general office duties and maintain an excellent front-facing office/foyer area

What experiences and qualities are we looking for?

Ideal candidates will:

• Enjoy meeting people and building relationships
• Be able to effectively communicate the purpose and vision of the charity
• Be a positive Christian role model for both guests and staff
• Demonstrate an excellent level of customer service
• Have considerable experience working in administration, sales or front of house
• Be motivated by deadlines and completion of tasks
• Be self-motivated, with a high level of dependability and good attention to detail
• Have a willingness to help in other departments when the need arises due to operational demands

Good to Know

• It is an Occupational Requirement that the holder of this post is a practising Christian whose lifestyle is consistent with the values and principles of the Christian faith.
• As part of our commitment to safeguarding, the successful applicant will be required to have a DBS check.
• Weekend work will sometimes be required (but limited to four weekends each year).
• The role is based at Heatree Activity Centre, Manaton, Devon, TQ13 9XE
• Full time permanent (40 hours per week)
• Salary: from £26,300 depending on experience
• On-sitehousing may be available