House Manager

THE PIG; Bristol; On-site; GBP 38,500 - 42,500; Full time

Benefits offered by this job

Staff stays - free B&B

35% discount on food, beverages &

treatments

Annual holiday increase (up to 33 days

Take home goods - cost price

Help@Hand remote health services for 你

Learning & development courses

Private Health

Critical Illness cover

Death in service cover

Trips and incentives

Anniversary vouchers - dinner withwine

Job summary

THE PIG is seeking an experienced House Manager to ensure smooth front-of-house operations across Reception, Treatments, Grounds, Maintenance, Housekeeping and Night Porters. You will respond quickly to guest needs and drive guest satisfaction and revenue growth.

Reporting to senior hotel leadership, you will manage a hands-on, 45-hour work week role with clear progression to Deputy General Manager and Hotel Director. Training across hotel areas is provided.

Qualifications

• At least three years of hospitality management experience.
• Solid knowledge of guest relations and F&B operations.
• Experience with OPERA or Fidelio systems preferred.

Responsibilities

• Oversee front-of-house operations and coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters.
• Respond promptly to guest needs and ensure exceptional service.
• Lead the team to deliver memorable guest experiences and drive revenue growth.

Skills

Guest relations

F&B operations

Leadership

Tools

OPERA

Fidelio

Job description

As House Manager, you will play a key role in ensuring the smooth operation of the hotel’s front-of-house, enhancing guest experiences, and driving revenue growth.

You’ll oversee daily operations and respond promptly to guest needs. Your leadership will coordinate Reception, Treatments, Grounds, Maintenance, Housekeeping, and Night Porters to deliver exceptional service.

This is a hands-on operational role requiring composure under pressure, strong decision-making, and attention to detail. Clear communication and organization will be essential as you lead the team to create memorable guest experiences.

Reporting to the Hotel Director and Deputy General Manager, you’ll be the first point of contact for guest and staff queries. The role offers clear progression to Deputy General Manager and Hotel Director, and requires confidence in handling Duty Manager shifts and emergency situations.

The ideal candidate will have at least three years’ experience in hospitality management, with solid knowledge of guest relations and F&B operations. Experience with OPERA or Fidelio systems is preferred. Full training and induction across all hotel areas will be provided.

As part of a growing group, this role suits a driven professional eager to take on new challenges and develop within the company.

THE PIG is an inspiring, exciting, and fun place to work and in return you can expect something a little different:

• Staff stays - free B&B.
• 35% discount on food, beverages & treatments.
• Annual holiday increase (up to 33 days)
• Take home goods - cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Private Health
• Critical Illness cover
• Death in service cover
• Trips and incentives
• Anniversary vouchers - dinner with wine for 2.

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.

Location:THE PIG-near Bath, Pensford, BS39 4NSalary: £38,500 - £42,500 per annum, (OTE £44,100 - £48,100 per annum)Hours: 45 hours per week, including weekendsAs House Manager, you will play a key…