House Host

edyn Limited; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Job summary

edyn Limited is seeking a dedicated and personable Receptionist to be the face of the Locke brand in Liverpool. This role involves enhancing guest experiences, managing reservations, and supporting operational needs. Candidates should have a strong background in customer service and effective communication skills, alongside an ability to work both independently and within a team.

Qualifications

• Experience in a customer-facing role is essential.
• Strong grasp of spoken and written English required.
• Confidence using IT systems and software.

Responsibilities

• Create memorable experiences for guests.
• Manage reservations and provide customer support.
• Look for revenue growth opportunities.

Skills

Customer service

Sales ability

Decision-making

Detail orientation

Influencing skills

IT confidence

Tools

Microsoft Office

Job description

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).

What it looks like...

1. Creating tell-your-mates experiences that make guests want to keep coming back
2. Being an authority on local goings-on and inspiring guests with new ideas
3. Being a friendly face and go-to person for guests, contractors, and visitors
4. Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
5. Being empowered to use your initiative when dealing with guest complaints or operational challenges
6. Being an active member of the team in meetings and development sessions
7. Supporting the management team in ensuring our apartments stay looking fresh
8. Liaising with contractors and suppliers
9. Being happy working both on your own and as part of a team
10. Taking payments and reconciling the books at the end of the day
11. Actively looking for opportunities to grow revenue and occupancy
12. Identifying upselling opportunities

What you'll need......

1. Experience in a customer-facing role
2. Intuitive customer service
3. Natural influencing skills with a knack for managing expectations
4. Proven sales ability
5. Reliable decision-making
6. Confidence to act quickly and take smart risks based on insight
7. Strong grasp of spoken and written English
8. Impeccable attention to detail
9. Confidence using IT systems and software (including Microsoft Office)