Floor Manager - Maslows

Mortimer House Kitchen; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

50% off at Mortimer House Kitchen

25% off at Brava restaurants

Refer a friend up to £1,000

Tastecard & Hospitality Rewards

Job summary

Mortimer House Kitchen in London is seeking a Restaurant Host to set the tone from arrival to departure, guiding guests through breakfast, lunch and dinner service with warmth and efficiency.

You will coordinate reservations, walk-ins and events, liaise with the floor team, and ensure every guest feels looked after from the moment they step in until they leave with a lasting impression.

Qualifications

• Experience in a host or guest-facing role is essential.
• Have a warm, polished and professional demeanour.
• Remain calm and organised when the restaurant is busy.
• Able to remember guest preferences and orders.
• Willing to work a mix of days, evenings, weekends.

Responsibilities

• Welcome every guest warmly.
• Manage the host stand: reservations, walk-ins and waitlists.
• Work with the floor team on table readiness, pacing and sections.
• Keep our reservations system accurate throughout every shift.
• Share guest requests, dietary needs and occasions with the team before sitting.
• Answer phone and in-person enquiries about bookings, private dining and events.
• Thank guests as they leave and invite them back.
• Keep the entrance and host area immaculate.

Skills

Guest-facing role

Warm and professional

Calm under pressure

Memory for guests

Flexible availability

Job description

Restaurant Host, Mortimer House Kitchen

On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace where guests stop by for breakfast, stay for a long lunch, and linger over supper. We're looking for a Restaurant Host to make the first and last impression at Mortimer House Kitchen.

Who we are

Brava Hospitality Group is the home of great restaurant brands. We're the group behind Prezzo Italian, Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. We're growing the footprint of every one of our brands, which means real opportunities to grow with us.

Mortimer House Kitchen is our Italian restaurant in the heart of Fitzrovia. Our menu brings to life summers spent in Orta San Giulio and on the Amalfi Coast. Inspired by the simplicity of Italian cooking, we champion the freshest British and Italian produce, served generously and made for sharing.

From breakfast to dinner, every part of the day has its own moment. Guests settle in by our open kitchen, soak up the atmosphere on our sunny terrace, and celebrate in our Conservatory, which transforms at the pull of a curtain into a private dining room for feasts of up to 20 guests. On Saturdays, our brunch brings fluffy buttermilk pancakes, Italian baked eggs and bottomless Prosecco.

The role

As Restaurant Host, you set the tone from the moment guests arrive, whether they're popping in for breakfast or gathering for a celebration in the Conservatory. You manage the flow of the room with calm confidence and make sure everyone leaves wanting to come back.

At Mortimer House Kitchen, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, whether they came for a quick coffee or a celebration with 20 friends. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember.

What you'll be responsible for

• Welcome every guest warmly.
• Manage the host stand: reservations, walk-ins and waitlists.
• Work with the floor team on table readiness, pacing and sections.
• Keep our reservations system accurate throughout every shift.
• Share guest requests, dietary needs and special occasions with the team before guests sit down.
• Answer phone and in-person enquiries about bookings, private dining and events.
• Thank guests as they leave and invite them back.
• Keep the entrance and host area immaculate.

What we're looking for

• Experience as a host or in a guest-facing role.
• Warm, polished and professional.
• Calm and organised when the room is full.
• A great memory for guests and their preferences.
• Available to work a mix of days, evenings, Saturdays and Sundays.

Mortimer material?

You're warm, generous and love great food. You notice the small things, like a regular's usual order or the table that needs a little extra care, and you take pride in getting them right. You enjoy the buzz of a busy central London restaurant and bring energy and calm to it in equal measure. Above all, you want every guest to feel like the evening is theirs to savour.

What's in it for you

You'll give a lot to this role. Here's what we give back.

Reward

• Tronc, so you share in the success of a busy restaurant
• Company pension scheme, if you're eligible
• Life assurance at 2x your annual pay
• Paid holiday allowance
• Refer a friend and earn up to £1,000

Time and wellbeing

• Your birthday off, every year
• Free or heavily subsidised meals on shift
• 24/7 GP helpline and Employee Assistance Programme (EAP)
• Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money

Perks

• 50% off at Mortimer House Kitchen
• 25% off at every other Brava restaurant
• Share 25% off with up to 5 friends and family, even when you're not there
• Free Tastecard and the Hospitality Rewards app for retail discounts

Your future

• Ongoing development and coaching
• Opportunities across all of Brava's restaurant brands as we grow