Hotel Staff

Toby Carvery - Bessacarr - 83577; Doncaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality brand in Doncaster is seeking a Night Porter to provide a warm welcome and ensure guest safety. You'll manage late arrivals and handle inquiries while showcasing a passion for guest service. The role offers flexible shifts, a 33% discount across brands, and additional benefits such as holiday pay and financial tools. Join us to create a welcoming environment where guests feel valued and cared for.

Benefits

33% discount on dining

Flexible shifts

Financial management toolkit

Pension plan

28 days paid holiday

High-street shopping discounts

Free shares

Qualifications

• Passionate about providing excellent guest care.
• Ability to maintain professionalism under pressure.
• Strong verbal communication skills.

Responsibilities

• Be the first point of contact for guests upon arrival.
• Ensure warm and friendly welcomes for all guests.
• Manage safety and security of guests and business.
• Handle guest complaints to ensure satisfaction.

Skills

Guest care passion

Can-do attitude

Professionalism under pressure

Attention to detail

Active teamwork

Excellent verbal communication

Job description

No CV to hand? No problem!We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.

WHAT YOU'LL DO IN THIS ROLE:

• Be the first point of contact when checking in late arrivals and walk-ins.
• You’ll ensure a warm, friendly and genuine welcome.
• The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuate all guests and team from the business safely and quickly.
• You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

WHAT WE LOOK FOR IN OUR NIGHT PORTERS:

• Passionate about guest care.
• A can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

WHAT'S IN IT FOR ME?

• Flexible shifts— to fit around the other important things in life.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment— fun, laughs and lifelong friends!
• Team Socials— work hard, play hard!

On top of this, we offer a pension; 28 days paid holiday; high‑street shopping discounts; and we even give you free shares! There’s also a free employee helpline to support you with whatever life throws at you.

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.