Hotel Services Assistant (Domestic)

Hywel Dda University Health Board; Haverfordwest; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Hywel Dda University Health Board in Wales is seeking a Hotel Services Assistant at Withybush General Hospital in Haverfordwest, joining a team delivering high standards of cleaning and a food and beverage service for inpatients.

The role offers part-time hours between 07:30 and 20:30 across Monday to Sunday, with duties including ward cleaning, serving meals three times daily, and supporting clinical staff to ensure patient care.

Qualifications

• Good communication skills.
• Ability to understand and follow routine instructions.
• Ability to work under pressure and respond to changing demands.
• Welsh language ability is desirable.

Responsibilities

• General cleaning of ward and departmental areas to high standards.
• Prepare and serve patient meals and beverages three times a day.
• Answer requests for unscheduled cleaning and respond promptly.
• Work as part of a team alongside clinical staff to ensure high quality patient care.

Skills

Good communication

Follow instructions

Work under pressure

Job description

Job overview

Do you enjoy meeting people and the satisfaction of doing a good job that really makes a difference? If the answer is yes, as we can offer excellent working conditions as a Hotel Services Assistant working in Withybush General Hospital.

We are currently seeking to recruit confident and committed individuals to join our team and be responsible for a high standard of cleaning and housekeeping services.

The successful candidate will play an active role within the support team; the main duties of the post include general cleaning of ward/departmental areas of the hospital.

We have a variety of part-time hours available, varying from 15 hours to 35 hours. The working hours available will vary between the hours of 07:30 - 20:30 Monday - Sunday.

Main duties of the job

Hotel Services Assistants are responsible for achieving and maintaining high standards of cleanliness throughout all clinical and non clinical environments, along with providing a food and beverage service to inpatients.

The main duties on a day to day basis , include general cleaning of the ward and departments, preparing and serving patient food and beverages 3 times a day, responding to requests for unscheduled cleaning, and working as a team alongside clinical staff to ensure our patients receive the best care possible.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest


• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire


• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings


• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers


• Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 13.10.2026

Person specification

Skills and Attributes

Essential criteria

• Good communication skills


• Ability to understand and follow routine instructions


• Ability to work under pressure and respond to changing demands at short notice

Language Skills

Desirable criteria

• Welsh Speaker (level 1)