Security Officer - Guest-Centric Hotel Safety Leader

Virgin Hotels Edinburgh; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Health cash plan

Wagestream

Cycle2Work

Employee Assistance Program

Discounted room rates

Teammate meals

Learning & Development opportunities

Volunteer leave

Free Code membership (restaurants &amp

Job summary

Virgin Hotels London-Shoreditch is seeking a Security Officer dedicated to safeguarding guests, staff and premises while remaining approachable and professional. You will follow hotel security procedures, report incidents, and assist with emergency procedures, contributing to a safe, welcoming environment.

The role requires strong English communication, a tidy appearance, and the ability to multitask in a fast-paced hotel setting.

Qualifications

• Familiarity with hotel emergency procedures, security protocols, and health and safety policies.
• Competency in IT and training programs is valuable.
• Must be well-groomed, detail-oriented, and capable of multitasking in a high-pressure environment.
• Strong communication skills in English, with the ability to work both independently and in a team.

Responsibilities

• Follow the security manual and hotel safety protocols.
• Ensure compliance with licensing objectives at Virgin Hotels London Shoreditch.
• Report for duty punctually with a professional appearance.
• Perform assigned duties based on event-specific instructions.
• Document incidents and occurrences in written reports.
• Know the locations of firefighting equipment and execute evacuation procedures effectively.
• Hold first aid certification and administer it as needed.
• Patrol public areas regularly, supporting door supervisors and bar managers, especially during busy hours.
• Serve as a response point for security-related incidents involving guests or staff.
• Impartially report incidents, regardless of individuals or consequences involved, to support accurate decision-making.
• Maintain fair and compassionate judgment, without discrimination based on race, gender, religion, or other personal attributes.
• Continuously improve personal skills through training opportunities.
• Assist police and other government agencies with investigations, respecting the Data Protection Act of 1998.
• Seek guidance from the Duty Manager or the Safety and Security Manager when needed.
• Adhere to and maintain confidentiality regarding all event security arrangements.
• Refuse access to individuals who may pose a legal risk to the event organiser.
• Resolve conflicts with tact and diplomacy, using minimum force only when necessary.
• Maintain open communication with all hotel departments.
• Support guest engagement and name usage, contributing to a friendly, professional environment.
• Uphold Virgins core values and attend required training sessions.
• Ensure compliance with company policies and uphold exceptional guest satisfaction.
• Maintain proper conduct, dress code, and appearance standards.
• Report hazards and ensure they are promptly addressed.
• Work safely, minimising risks of harm to self and others.
• Keep the work area clean, reporting any defective materials or equipment.
• Familiarity with hotel emergency procedures, security protocols, and health and safety policies.
• Competency in IT and training programs is valuable.
• Must be well-groomed, detail-oriented, and capable of multitasking in a high-pressure environment.
• Strong communication skills in English, with the ability to work both independently and in a team.
• Current right to work in the UK?
• At least one year in a public-facing role, ideally within a hotel environment.
• Strong interpersonal skills, with a friendly and approachable demeanour.
• Ability to multitask and maintain attention to detail in a fast-paced setting.
• Positive attitude, self-motivation, and flexibility with working hours.

Skills

Security awareness

Communication skills

Customer service

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Virgin Hotels London-Shoreditch is seeking a Security Officer dedicated to safeguarding guests, staff and premises while remaining approachable and professional. You will follow hotel security procedures, report incidents, and assist with emergency procedures, contributing to a safe, welcoming environment.

The role requires strong English communication, a tidy appearance, and the ability to multitask in a fast-paced hotel setting.