Meetings and Events Sales Supervisor

Valor Hospitality Careers - UK; Glasgow; On-site; GBP 32,000 - 45,000; Full time

Job summary

Crowne Plaza Glasgow is seeking a Meetings & Events Sales Supervisor to lead the M&E sales team, drive revenue, and partner with the Commercial Manager to optimise pricing and performance. You will champion customer service excellence and coordinate closely with hotel operations to deliver outstanding events.

As a hands-on leader, you will maximise enquiry conversion, manage pricing strategies, and ensure seamless client experiences while upholding Valor Hospitality standards across our Glasgow

Qualifications

• Experience in meetings/events/hospitality sales.
• Proven supervisory or team leadership experience.
• Commercially minded with revenue management understanding.
• Excellent organisational skills and attention to detail.
• Professional communicator with client and colleague relations.
• Proficient in hotel systems and CRM or revenue tools.

Responsibilities

• Lead, coach and develop the M&E sales team with adequate cover and standards.
• Drive enquiry conversion via call handling, product knowledge and service.
• Apply pricing and selling strategies across market segments to hit targets.
• Assist the Commercial Manager with forecasting, demand analysis and promotions.
• Monitor revenue KPIs and keep the team focused on key metrics.
• Oversee creation of event schedules, bills and post-event follow-up.
• Coordinate with Operations, Reception, Accounts for seamless guest experiences.
• Conduct show rounds and client appointments, maintain competitor intel.
• Uphold departmental standards in line with Valor and brand requirements.

Skills

Leadership

Sales

Revenue management

Customer service

CRM

Hotel systems

Microsoft Office

Communication

Tools

CRM software

PMS systems

Job description

Crowne Plaza Glasgow

Excellent package available for the right candidate.

Are you passionate about delivering outstanding service, creating memorable experiences, and leading by example? If so, we have the perfect opportunity for you to join our team as a

Meetings and Events Sales Supervisor

Do you thrive in a fast-paced environment where no two days are the same? Are you a natural leader with a flair for sales and a genuine passion for delivering exceptional events? If so, we’d love to hear from you.

Valor Hospitality is an award-winning international hospitality company with a presence across the US, UK, Europe, the Middle East and Africa. We go beyond simply managing hotels - we build exceptional teams, elevate guest experiences and drive commercial results through creativity and innovation. Now we’re looking for a talented Meetings and Events Sales Supervisor to join our Revenue Office team.

About The Role

As Meetings & Events Sales Supervisor, you will play a pivotal role in maximising revenue across the M&E operation. Working closely with the Commercial Manager, you will lead and develop the M&E sales team, oversee enquiry conversion, ensure pricing and selling strategies are followed, and champion a culture of commercial awareness and outstanding customer service. This is a hands-on leadership role that sits at the heart of the hotel’s commercial success.

Key Responsibilities

• Lead, coach and develop the M&E sales team, ensuring adequate cover, consistent standards and a positive team culture.
• Drive enquiry conversion through best-in-class call handling, product knowledge and customer service.
• Ensure pricing and selling strategies are applied across all market segments to achieve financial targets.
• Support the Commercial Manager with weekly and monthly forecasting, demand analysis and promotion planning.
• Monitor and drive performance against Revenue KPIs, keeping the team focused on key commercial metrics.
• Oversee the accurate and timely production of event schedules, bills and post-event follow-up.
• Liaise cross-functionally with Operations, Reception, Accounts and other departments to ensure a seamless guest experience.
• Conduct show rounds and client appointments, and keep competitor intelligence up to date.
• Uphold and continuously improve departmental operating standards in line with Valor and brand requirements.

What We’re Looking For

• Previous experience in a meetings, events or hospitality sales environment is essential.
• Proven supervisory or team leadership experience, with a genuine enjoyment of developing others.
• Commercially minded, with a solid understanding of revenue management principles and Meetings and Events metrics.
• Exceptional organisational skills and meticulous attention to detail.
• A confident, professional communicator who builds strong relationships with both clients and colleagues.
• Proficient in hotel systems and Microsoft Office; experience with CRM or revenue management tools is advantageous.
• A proactive, solutions-focused approach with the ability to manage competing priorities under pressure.
• A commitment to delivering consistently superior customer service.

Our Values

Everything we do at Valor is underpinned by our values: Passionate - Real - Inspiring - Dynamic - Excellent. We’re looking for someone who not only shares these values, but lives them every day.

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.