Sales and Events Manager

Alexander House Hotel & Utopia Spa; Dartford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

4 weeks holiday rising with service

8 Bank holidays

Free car parking

Discounted hotel accommodation for you

Discounted hair treatments at UtopiaSp

Discount on food & beverage

Discount on spa treatments

Discounts on retail products

Refer a friend staff recruitment

Job summary

Rowhill Grange Hotel & Utopia Spa is seeking a Sales & Events Manager to lead a small team and drive both reactive and proactive sales for conferences, weddings, and banqueting.

You will handle inquiries, conduct show-rounds, and manage administration to ensure successful events with high customer service standards. The role includes reporting to the General Manager and working with the Group Sales Director.

Qualifications

• Previous sales and events experience within a quality hotel environment is essential.
• Proven ability to achieve sales budgets in an events environment.
• Smart appearance and friendly telephone manner.
• Strong organisation skills.
• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Ability to manage time and co-ordinate priorities effectively.

Responsibilities

• Reactively and proactively sell Rowhill Grange Hotel & Utopia Spa in all aspects of conference and banqueting.
• Handle telephone, email and online enquiries for functions including weddings, conferences, and private dining.
• Carry out show-rounds and appointments at the hotel adhering to Mystery Guest Standards.
• Complete the necessary administration to ensure the event is successful from a customer service and financial point of view.
• Ensure the production of accurate function information and communicate it to operational managers promptly.
• Achieve Mystery Guest standards and scores for all sales actions by yourself and your team.
• Manage a team of 3 to ensure success in all aspects of the sales process.
• Recruit, train and performance manage your team.
• Review and action all aspects of guest feedback.
• Ensure the best financial use of all conference and banqueting spaces.
• Generate new leads and enquiries while maintaining existing/return business.
• Host sales events and sales initiatives at the hotel.
• Attend external sales events locally to support the Group Sales team.
• Recommend ideas and initiatives to develop sales/revenue for meetings and events business.

Job description

Sales & Events Manager

Initially this vacancy is to cover this role until March 2027, but if successful during this period in impacting sales, consideration will be given to retaining the role holder in a more proactive / Business Development Manager role.

£35- £40,000 per annum pro rata for 5 months + monthly service charge payment + sales bonus scheme

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking

In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.

Events cover a range of styles from conferences, corporate events, weddings, private dining, celebration dinners and party nights for the festive period. They range from intimate dinners for 2 to corporate or wedding events up to 150 with evening functions with bar service for 200. Please see our guest website for further details of our facilities

The Role

Leading a small sales team (3) you are responsible for ensuring the success in both the reactive and proactive selling of Rowhill Grange Hotel & Utopia Spa, in all aspects of conference, day meetings, weddings and banqueting. You will be based in the sales office at the hotel.

Reporting to the General Manager, and supported by our Group Sales Director, your role will have responsibility for ensuring the Sales Office team have success across the following areas;

• To reactively and proactively, sell Rowhill Grange Hotel & Utopia Spa in all aspects of conference and banqueting.
• To handle telephone, email and online enquiries for functions including weddings, conferences, and private dining
• To carry out show-rounds and appointments at the hotel adhering to Mystery Guest Standards
• Completing the necessary administration to ensure the event is successful from a customer service and financial point of view
• To ensure the production of accurately and timely function information ensuring it is effectively communicated to the operational managers
• Achievement of Mystery Guest standards and scores for all sales actions completed by yourself and your team
• Managing a team of 3 to ensure they are successful in all aspects of the sales process.
• Recruit, train and performance manage your team
• Review and action all aspects of guest feedback
• Ensure the best financial use of all conference and banqueting space
• To generate new leads and enquiries as well as maintaining existing/return business
• Host sales events and sales initiatives at the hotel
• Attend external sales events locally to support the Group Sales team
• Recommend ideas and initiatives to develop sales/revenue for meetings and events business

Requirements

• 5 days, 40hrs per week including weekend appointments if required.
• Previous sales and events experience within a quality hotel environment is essential.
• Proven ability to achieve sales budgets in an events environment
• Smart appearance and friendly telephone manner
• Strong organisation skills
• Excellent written and verbal communication skills
• Excellent attention to detail
• Ability to manage time and co-ordinate priorities effectively.

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