Hotel Room Attendant

Theoxfordcollection; Oxford; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Meals on duty

Discount on meals

Recruitment incentive

Employee assistance programme

Pension

Uniform provided

28 days holiday (pro-rata)

Career development

Birthday day off

Team awards

Hospitality Rewards

Job summary

Old Bank Hotel in Oxford is seeking a Housekeeping Attendant to join our luxury team. You will contribute to the highest hotel standards by making beds, cleaning rooms, and preparing spaces for guests across our central Oxford properties.

The role requires a passion for hospitality, the ability to work under pressure, and a collaborative, team-focused approach. Full training is provided, and part-time hours may be considered.

Qualifications

• Thrive to give guests a memorable experience.
• Be able to work under pressure.
• Enjoy working as part of a team in a fast-paced environment.
• Have high-level attention to detail and a positive can-do attitude, with a keen willingness to learn.
• Experience working in similar hotels is beneficial, although full training will be provided.
• Maintaining a polite and professional manner at all times.

Responsibilities

• Making up beds, cleaning and setting up sitting room, bedroom and bathroom according to hotel standards
• Turn down and restaurant cleaning
• Keeping linen areas stocked

Skills

Guest experience

Under pressure

Teamwork

Attention to detail

Willingness to learn

Hotel experience

Job description

We are looking for a Housekeeping Attendant to join our team at the beautiful five-star plus Old Bank Hotel, which is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. We have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of our team, we are looking for an exceptional candidate who shares these values.

Our Housekeeping team is key in providing the highest level of cleanliness for our hotel and restaurant guests. You will be keen and hardworking with an interest in hospitality.

Housekeeping Attendant responsibilities:

• Making up beds, cleaning and setting up sitting room, bedroom and bathroom according to hotel standards
• Turn down and restaurant cleaning
• Keeping linen areas stocked

Housekeeping Attendant requirements:

• Thrive to give guests a memorable experience
• Be able to work under pressure
• Enjoy working as part of a team in a fast-paced environment
• Have high-level attention to detail and a positive can-do attitude, with a keen willingness to learn
• Experience working in similar hotels is beneficial, although full training will be provided
• Maintaining a polite and professional manner at all times

An OTE up to £13.50 per hour, £22,815.00 per annum, including non-contractual service charge (tronc). Working 32.5 hours per week over 5 days, 8:30am-3pm plus regular turn-down and restaurant cleaning shifts (Monday-Sunday rota with 2 days off).

Part-time hours may also be considered.

Housekeeping Attendant Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Membership in our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Uniform provided
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• Opportunities to develop within the Company
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.