Receptionist

Interstate Europe Hotels & Resorts; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and leadership development

Staff hotel discounts

Stream pay and savings

Employee assistance programme

Uncapped incentives

Job summary

Aimbridge Hospitality is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in and check-out process and maintaining high service standards.

You will support the Front Office Manager with guest feedback, occupancy optimisation and upselling hotel services while ensuring compliance with security, fire safety and health regulations. The role includes collaborating across departments to deliver a first-class guest experience.

Qualifications

• Excellent verbal and written communication with guests and staff.
• Strong organizational skills to manage reservations and front desk operations.
• Attention to detail to avoid booking errors and guest dissatisfaction.
• Basic computer skills and familiarity with hotel management software (Opera/Fidelio).

Responsibilities

• Be the first and last point of contact for our guests, ensuring a smooth check in/out process.
• Keep the Front Office Manager informed of guest feedback and departmental updates.
• Maximise room occupancy and upsell hotel services and facilities.
• Ensure compliance with hotel security, fire regulations and health and safety legislation.
• Support colleagues across all areas to ensure a first-class guest experience.

Skills

Communication skills

Organizational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organizational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’