Hotel Receptionist - The Royal Hotel

The Royal Hotel; Ventnor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury hotel in Ventnor seeks a dedicated Hotel Receptionist to join their team. The role involves engaging with guests, managing reservations, and providing top-notch customer service. Ideal candidates must have prior experience, strong communication skills, and the ability to work flexible hours. This full-time position offers 28 days of holiday, training, and additional benefits.

Benefits

28 days holiday per year

Staff loyalty discount scheme

Annual birthday meal voucher

Nest pension scheme

Share of monthly tips

Initial uniform provided

Qualifications

• Previous experience in a similar customer-facing role, preferably within a hotel environment.
• Excellent level of written and spoken English required.
• Ability to work flexible hours, including weekends.

Responsibilities

• Engage with guests throughout their stay.
• Handle front office administration.
• Take reservations and exceed customer expectations.

Skills

Attention to detail

Organizational skills

Professional appearance

Communication skills

Administration skills

Cash handling

Fluent English

Customer-facing experience

Flexibility

Job description

Overview

The Royal Hotel is one of the South Coast’s leading luxury hotels, renowned for award-winning service. Our hotel proudly holds a 4 silver-star AA rating across our 51 rooms, the first to do so on the Isle of Wight. The Royal creates a welcoming atmosphere for guests and colleagues alike. Many of our team have built their careers here, and many of our guests return time and again to be part of the ‘Royal experience’.

Role

We are looking to recruit a Hotel Receptionist to complement our existing team. The successful candidate must be enthusiastic, demonstrate a flair for delivering a fantastic customer experience, be able to anticipate customer needs and exceed their expectations. In this role, you will be responsible for engaging with guests throughout their stay, taking reservations, handling the front office administration and should have the following key skills:

What are we looking for?

• excellent attention to detail
• calm and organised worker
• well presented with a professional manner
• confident communicator
• strong administration and computer skills
• cash handling experience
• excellent level of written and spoken English
• previous experience in a similar customer facing role, preferably within a hotel environment
• ability to work flexible hours, including weekends

Why join us?

• Full-time, year-round position
• 28 days holiday per year
• A full training plan and induction
• Staff loyalty discount scheme
• Annual birthday meal voucher
• Nest pension scheme
• Share of monthly tips
• Initial uniform provided
• Being part of an experienced and friendly team

Hours of work: Full-time, year-round position, 40 hours per week, working shifts 8am-4pm and 3pm-11pm, including weekends and public holidays.

If you have a friendly and positive attitude, are able to work flexible hours and can demonstrate talent and dedication we would like to hear from you. Please apply with a CV and covering letter to [e-mail].