Front Office Manager, Malmaison,

Malmaison; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel brand as a Front Office Manager, where you will be the face of excellence in hospitality. In this role, you will lead a dedicated team, ensuring guests receive unparalleled service from check-in to check-out. With a focus on internal development, this position offers a pathway to senior management roles. Enjoy a range of perks, including discounted stays, healthcare plans, and a commitment to sustainability. If you are passionate about creating memorable experiences and leading a team to success, this is the opportunity for you.

Benefits

Discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Experience in front office management in hospitality.
• Strong leadership and customer service skills.

Responsibilities

• Manage Reception and Nights teams to ensure guest satisfaction.
• Oversee internal audits and checks for quality service.

Skills

Customer Service

Team Management

Hospitality Standards

Education

Hospitality Management Degree

Relevant Certifications

Job description

Front Office Manager, Malmaison

Rate of Pay / Hours: Type of Contract: Location: London

Be the face of our hotel, get paid for doing what you love, enjoy loads of perks and benefits, learn something new, and make a career for life with Malmaison.

Are high standards second nature to you? Do you love people and making guests smile every day, knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink, and a brand you will be proud of? We love Food, Wine, and Cocktails—almost as much as you do!

As Front Office Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything has gone above and beyond before they leave. You will manage the Reception and Nights teams, ensuring all internal audits and checks are completed while exceeding guest expectations from pre-check-in through to departure.

We create memories that guests will never forget. This could be your next step into a Senior HOD position within Malmaison—we actively encourage internal development and progression. Onwards and Upwards.

Interested? Click Apply Now

In addition to competitive rates of pay, we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality, with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes supporting your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme—save up to 40% on bikes.
• Healthcare Cash Plans—dental, optical, medical, and more from £5 per month.
• Referral schemes paying up to £1500 for recommending friends.
• A decent uniform that doesn't resemble an outfit from a 70s TV sitcom.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week, and more.
• We work with Wagestream, allowing instant access to your earned wages, tracking your income in real time, and learning money management tips.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries, including Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping those with neurological conditions lead better lives.
• Employee Assistance Programme—confidential advice available 24/7 for you and your family.

After probation, you will also receive:

• Private Medical Healthcare
• Bonus plan based on KPIs
• Critical Illness cover
• Life Assurance

Our Sustainability Goals include:

• 100% renewable electricity, mainly from UK Wind Farms
• Recycling at least 70% of hotel waste, championed by our Sustainability Council
• Transition to chemical-free cleaning systems and eco-friendly kitchen systems
• Volunteering for sustainable charities for 2 days per year, paid

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunities employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation, or age.