Hotel Receptionist
Dakota Hospitality Limited (Dakota Hotels)
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Zusammenfassung
Dakota Edinburgh is hiring a Receptionist to warmly welcome guests and manage check-in/check-out, reservations, and guest requests. The role emphasizes strong administration and guest service within a team-driven hotel environment in South Queensferry.
The successful candidate will have at least two years in hospitality, be a proactive communicator, and flexible with shifts (7am-3pm or 3pm-10pm). The position offers a permanent contract and a £23,205 gross annual salary.
Qualifikationen
- Minimum of two years working experience in a hospitality setting, preferably in a hotel.
- Strong administration skills with the ability to prioritise and work at pace.
- Experience in 4* and 5* hotels is strongly preferred.
- Excellent communicator and a genuine people person.
- Flexible with shift patterns and available around the needs of the business.
Aufgaben
- Reception duties: welcome guests, check in/out, handle ad hoc requests, make reservations, light housekeeping, guest billing.
- Provide high level guest service according to service principles and values.
- Know the Front Office computer systems.
- Collaborate with other departments for seamless operations.
Kenntnisse
Jobbeschreibung
Company: Dakota Hospitality Limited (Dakota Hotels)
Salary/Benefits: The gross annual salary is £23,205
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be 7am-3pm, or 3pm-10pm, working any 5 days out of 7
Hours per week: The role carries a permanent contract of a minimum of 35 hours per week
Posted date: 30/10/2026
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred
- Great communicator and a genuine people person
- Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family‑friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships
Full terms on our benefits can be found in our Handbook.
Please send us your up to date CV.
Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easliy accessible by train (15min walk frim Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park) We also offer complimentary parking for both team and guests. We are a 130‑bedroom botique hotel with a destination cocktail Bar and brasserie‑style Grill, as well as three events spaces.
Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester,andNewcastle. With our newest hotel opening at Manchester Airportwith morein our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the lastsixyears in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UKfor the last three years running.
Aswinners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, forfiveconsecutive years, a member of our team has won a prestigious Acorn Award awarded by
The Caterer to the ‘Top 30 under 30’ in the industry,demonstratingour success in developing talent.
Proud member of the Disability Confident employer scheme
Company: Dakota Hospitality Limited (Dakota Hotels)
Salary: £12.75 to £12.75 an hour
Hours: Full‑time
Location: South Queensferry, EH30 9QZ
Job type: Permanent
Posting date: 30 Oct 2026
Closing date: 29 Nov 2026
Apply for this job
Job Ref: DAK1427
Branch: Dakota Edinburgh
Location: Dakota Edinburgh, South Queensferry
Salary/Benefits: The gross annual salary is £23,205
Contract type: Permanent
Hours: Full Time
Shift pattern: Usually shifts will be 7am-3pm, or 3pm-10pm, working any 5 days out of 7
Hours per week: The role carries a permanent contract of a minimum of 35 hours per week
Posted date: 30/10/2026
Closing date: 30/11/2026
We are seeking a genuine people person with strong administration skills for the role of Receptionist.
- To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
- Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
- Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
- Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
The successful applicant will have/be:
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Experience working in 4* and 5* hotels are strongly preferred
- Great communicator and a genuine people person
- Hands‑on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
- Fully computer literate. A knowledge of a property management system is desirable however full training will be given
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
- Special discounts on stays and dining at any Dakota
- Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
- Additional holiday day on the first anniversary of your employment
- Meals on duty and uniforming
- Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
- Support from our inhouse Mental Health Champions
- Family‑friendly flexible working options
- Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues
- Accredited, certified compliance training given on employment
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships
Full terms on our benefits can be found in our Handbook.
Please send us your up to date CV.
Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easliy accessible by train (15min walk frim Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park) We also offer complimentary parking for both team and guests. We are a 130‑bedroom botique hotel with a destination cocktail Bar and brasserie‑style Grill, as well as three events spaces.
Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester,andNewcastle. With our newest hotel opening at Manchester Airportwith morein our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the lastsixyears in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UKfor the last three years running.
Aswinners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, forfiveconsecutive years, a member of our team has won a prestigious Acorn Award awarded by
The Caterer to the ‘Top 30 under 30’ in the industry,demonstratingour success in developing talent.
Proud member of the Disability Confident employer scheme
Apply for this job
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