Reception Supervisor

Dakota Hospitality Limited (Dakota Hotels); South Queensferry; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Special discounts on stays and dining

Bonuses to recommend a friend

Additional holiday day on first work-


Meals on duty and uniforming

Job summary

Dakota Edinburgh is seeking a reliable Reception Shift Leader to oversee daily operations during shifts, delegate tasks, and provide exceptional service to VIP guests. The role requires at least two years in hospitality, experience in 4- and 5-star hotels, and familiarity with Opera or Shiji PMS; flexible shifts and the ability to work peak times are essential.

Dakota offers a permanent, full-time contract, 40 hours per week, with benefits including staff discounts, bonuses, extra holiday, meals

Qualifications

• Minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Experience being a Reception Shift Leader.
• Experience working in 4* and 5* hotels are strongly preferred.
• Be computer literate, with experience using a property management system such as Opera or Shiji with the ability to learn, however full training will be given.
• Great communicator and a genuine people person.
• Hands-on approach to all aspects of the role, flexible shifts and peak times.
• Flexible with shift patterns and available around the needs of the business.

Responsibilities

• Oversee daily operations during shifts, ensuring tasks are completed to a high standard.
• Delegate tasks based on workload and priorities, ensuring efficient completion.
• Provide personalised attention to VIPs and repeat guests.
• Conduct pre-shift briefings to highlight key updates and priorities.
• Verify the accuracy of daily reports, including banking and reservation audits.
• Lead by example, uphold Dakota Values in all interactions.
• Represent Reception at weekly Operations Meetings in the absence of the Reception Manager.
• Assist with stock takes and ordering when required.
• Ensure a structured and thorough handover at the end of each shift, using updates and handover spreadsheets.

Skills

Reception shift leadership

Hospitality experience

People skills

Flexible shifts

Education

Two years hospitality experience

Tools

Opera

Shiji

Job description

Company: Dakota Hospitality Limited (Dakota Hotels)

Salary/Benefits: The gross annual salary is £28,500

Contract type: Permanent

Hours: Full Time

Shift pattern: Usually shifts will be 7am-3pm, or 3pm-10pm, working any 5 days out of 7

Hours per week: The role carries a permanent contract with a minimum of 40 hours per week

We are seeking a seeking a reliable and hard-working individual to join our team in the role of

PRIMARY ROLE RESPONSIBILITIES

• Oversee daily operations during your shift, ensuring tasks are completed to a high standard.
• Delegate tasks based on workload and priorities, ensuring efficient completion.
• Provide personalised attention to VIPs and repeat guests.
• Conduct pre-shift briefings to highlight key updates and priorities.
• Verify the accuracy of daily reports, including banking and reservation audits
• Lead by example, demonstrating professionalism and upholding Dakota Values in all interactions.
• Represent Reception at weekly Operations Meetings in the absence of the Reception Manager, discussing feedback and updates.
• Assist with stock takes and ordering when required.
• Ensure a structured and thorough handover at the end of each shift, using verbal updates, handover spreadsheets, and communication channels.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Experience being a Reception Shift Leader.
• Experience working in 4* and 5* hotels are strongly preferred
• Be computer literate, with experience using a property management system such as Opera orShijiwith the ability to learn, however full training will be given.
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA EDINBURGH

Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easliy accessible by train (15min walk frim Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park) We also offer complimentary parking for both team and guests. We are a 130-bedroom botique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester,andNewcastle. With our newest hotel opening at Manchester Airportwith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the lastsixyears in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UKfor the last three years running.

Aswinners of The Cateys ‘People Team of the Year’,we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, forfiveconsecutive years, a member of our team has won a prestigious Acorn Award awarded by

The Caterer to the ‘Top 30 under 30’ in the industry,demonstratingour success in developing talent.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.