Reception Supervisor

Dakota Hospitality Limited (Dakota Hotels); Greater Manchester; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Special discounts on stays/dining

Friend referral bonuses

Additional holiday day on first work‑y

Meals on duty & uniforming

Job summary

Dakota Hospitality Limited (Dakota Hotels) is seeking aReceptionist in Manchester to welcome guests, manage check‑in/out and handle guest requests. The role emphasises accuracy, high service standards and cross‑department collaboration.

The successful candidate will have hospitality experience, solid administration skills and the flexibility to work shifts. A permanent, full‑time contract and 40 hours per week are offered with a competitive annual salary.

Qualifications

• Minimum of two years working experience in hospitality, preferably hotels.
• Strong administrative and organisational abilities with fast paced work style.
• Excellent communication and a genuine, people‑oriented approach.
• Experience in guest check‑in/out and front desk tasks is desirable.

Responsibilities

• Carry out receptionist duties: welcome guests, check in/out, handle guest requests and billing.
• Provide high level guest service in line with our standards and values.
• Maintain knowledge of front office systems and assist across other departments as needed.

Skills

Guest services

Administration

Customer service

Communication

Hospitality experience

Tools

Property management system

Job description

Company: Dakota Hospitality Limited (Dakota Hotels)

Salary/Benefits: The gross annual salary is £28,500

Contract type: Permanent

Hours: Full Time

Shift pattern: Usually shifts will be 8 hours, working any 5 days out of 7

Hours per week: The role carries a permanent contract of a minimum of 40 hours per week

Posted date: 26/10/2026

We are seeking a genuine people person with strong administration skills for the role of Receptionist.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.

To be proactive in planning and carrying out training personally within your department regularly during briefings, handovers etc.

• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• A strong administrator with the ability to prioritise and work at pace.
• Experience working in 4* and 5* hotels are strongly preferred
• Great communicator and a genuine people person
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Fully computer literate. A knowledge of a property management system is desirable however full training will be given
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family-friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA MANCHESTER

Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxuary bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style frill with private dining rooms as well as a spectacular terrace.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester,andNewcastle. With our newest hotel opening at Manchester Airportwith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the lastsixyears in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UKfor the last three years running.

Aswinners of The Cateys ‘People Team of the Year’,we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, forfiveconsecutive years, a member of our team has won a prestigious Acorn Award awarded by

The Caterer to the ‘Top 30 under 30’ in the industry, demonstratingour success in developing talent.

Proud member of the Disability Confident employer scheme