Hotel Receptionist

Meadow Farm (6525); Redditch; On-site; GBP 10,000 - 40,000; Part time

Job summary

A popular local pub in Redditch is looking for a Hotel Receptionist to provide exceptional service from booking to check-out. Enjoy benefits like 30% off meals, flexible hours, and a range of training opportunities in a lively environment. Your personality matters more than anything else here. Join us at Marston’s, where people make pubs.

Benefits

30% off at pubs, restaurants, and hotels

£4.50 meal deal during shifts

Access to discounts and cashback offers

Apprenticeship programmes

Licensed Trade Charity support

Qualifications

• Proven system/computer skills or willingness to learn.
• Passion for providing great customer service.
• Ability to deal effectively with requests/queries.

Responsibilities

• Provide exceptional customer service at check-in and check-out.
• Take payments responsibly.
• Work closely with hotel and pub team.

Skills

Customer service

Computer skills

Teamwork

Job description

Overview

We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests. As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

Responsibilities

• Have proven system/computer skills, or willingness to learn
• Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/ queries
• Be responsible for taking payments
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered

What comes next is up to you

Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us

You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.