Hotel Receptionist

JR United Kingdom; Nairn; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Boath House as a Hotel Receptionist in a historic Georgian mansion, tasked with welcoming guests and managing their stay. This role emphasizes exceptional service, relationship-building, and attention to detail in a luxurious setting. Ideal for someone passionate about hospitality and heritage, looking to enhance guest experiences in Scotland's scenic Highlands.

Benefits

Competitive salary

Staff discounts on dining and stays

Opportunities for growth

Qualifications

• Prior hospitality experience preferred, ideally in a luxury setting.
• Flexible for shifts, including evenings, weekends, and holidays.
• Hospitality training or certification a bonus.

Responsibilities

• Greet guests, manage check-ins, and handle payments with grace.
• Answer calls and emails, providing professional engagement.
• Craft memorable guest experiences and manage reservations accurately.

Skills

Interpersonal charm

Organisational talent

Communication skills

Problem-solving

Customer service

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

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Location: Boath House, Auldearn, Nairn IV12 5TE, Scotland

Employment Type: Full-Time

About Boath House

At Boath House, we breathe new life into heritage, reimagining a Grade A listed Georgian mansion—built in 1825—into a vibrant, luxury retreat in the heart of Scotland’s Highlands, in Nairn. With beautifully crafted rooms, a four-bedroom self-catering lodge, a fine dining restaurant, and a charming Garden Kitchen in our walled garden, we blend timeless elegance with a warm, inviting spirit. Our brand, Heritage Reimagined, celebrates history with a fresh, approachable twist, offering guests a luxurious yet heartfelt experience. Join us to shape unforgettable moments!

Job Overview

We’re searching for a warm, professional, and highly organised Hotel Receptionist to be the welcoming heart of Boath House. You’ll greet guests, manage check ins, handle phone calls and emails, and deliver exceptional service with a solution-driven, can-do spirit. If you’re passionate about weaving heritage with modern hospitality to create genuine connections, you’re the inspired individual we need to elevate our guest experience.

Key Responsibilities

• Guest Check-Ins & Check-Outs: Greet guests with genuine warmth, seamlessly process check-ins, verify bookings, and share the story of our rooms and grounds. Ensure smooth check-outs and accurate payment handling with a gracious touch.
• Phone & Email Management: Answer calls with a welcoming tone, addressing inquiries, bookings, and requests. Respond to emails promptly, blending professionalism with the charm of our heritage-inspired ethos.
• Guest Relations: Craft personalised, memorable experiences, anticipating needs with a friendly, proactive approach. Go above and beyond—nothing is too much trouble—to delight our guests.
• Organisation & Administration: Keep reservations precise, update booking systems, and manage daily logs with care. Partner with housekeeping, F&B, and maintenance to harmonise our operations.
• Upselling & Inspiration: Share the magic of our fine dining restaurant, Garden Kitchen, and wood-fired sauna, alongside local gems like Nairn Beach and Brodie Castle, to enrich every stay.
• Problem Resolution: Tackle concerns with a solution-driven mindset, resolving issues swiftly and thoughtfully, escalating to the General Manager when needed.

Qualifications

• Experience: Prior hospitality, reception, or customer service experience preferred, ideally in a luxury setting.
• Skills:
• Exceptional interpersonal charm: warm, personable, and professional.
• Strong organisational talent, with sharp attention to detail and a knack for multitasking.
• Strong verbal and written communication for phone and email engagement.
• Proficiency in hotel management software and basic Microsoft Office.
• Solution-Driven: Eager to solve challenges, turning obstacles into opportunities for guest delight.
• Above & Beyond: A heartfelt commitment to help guests, where no request is too grand or small.
• Warm, approachable, and inspired by blending heritage with modern luxury.
• Availability: Flexible for shifts, including evenings, weekends, and holidays.
• Education: High school diploma or equivalent; hospitality training or certification a bonus.

Why Join Us?

• Setting: Thrive in a reimagined historic mansion, surrounded by the breathtaking Highlands.
• Team: Be part of a passionate, guest-centered crew, honoring heritage with a modern flair.
• Benefits: Competitive salary, staff discounts on dining and stays, and a chance to grow within our vision.

We’re looking forward to welcoming a driven Hotel Receptionist to Boath House, where heritage meets heartfelt hospitality!

Boath House is an equal opportunity employer, cherishing diversity and inclusion.