Hotel Receptionist

JR United Kingdom; London; On-site; GBP 26,000; Full time

Job summary

An established luxury boutique hotel is seeking a dedicated Hotel Receptionist to deliver exceptional service to guests. In this role, you will be the face of the hotel, ensuring a warm welcome and efficient check-in/check-out processes. Your responsibilities will include managing guest requests, maintaining guest profiles, and providing personalized experiences for VIPs. With a focus on creating memorable stays, you will have the opportunity to work in a stylish environment that blends British elegance with a French touch. Join a passionate team committed to excellence and make your mark in the hospitality industry.

Benefits

Increased holiday allowance

Complimentary meal while on duty

HSF Health Plan

Optical cost reimbursement

Complimentary coverage for partner and children

Employee referral program

Contributory pension scheme

Learning and development opportunities

High street and grocery shopping discounts

Discounted cinema tickets

Qualifications

• Minimum of 1 year experience in hotel or luxury guest services.
• Proficiency in Microsoft Office and Guestline PMS is an advantage.

Responsibilities

• Provide courteous service to guests, ensuring high service standards.
• Handle check-in/check-out efficiently and manage guest requests.
• Maintain knowledge of local attractions and assist VIP guests.

Skills

Customer Service

Teamwork

Proactive Problem Solving

French Language Skills

Personal Integrity

Education

Experience in Hotel Industry

Tools

Guestline PMS

Microsoft Office

Job description

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• Base Salary: £25,500 per year (£12.26 per hour), plus a service charge ranging from £8,000 to £9,000 gross per annum.
• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan*
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, as well as discounted cinema tickets and more.
• Access to a 24/7 GP advice line and counselling services, including support for dependents.
• Employee referral program for line employees.
• Contributory pension scheme*
• Learning and development opportunities.

What will I be doing?

As a Hotel Receptionist, your primary responsibility will be to provide courteous and efficient service to all guests and maintain the highest levels of service standards at all times. You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone. Your key duties and responsibilities will include:

• Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner.
• Assisting with rooming and delivering in-room amenities, escorting guests to their room and providing an overview of the room features, including our in-room technology.
• Maintaining guests' profiles updated to have an accurate source of information regarding their needs and preferences.
• Assisting with the arrival of VIP guests and coordinating our guest services on a daily basis, such as pre-arrival emails, VIP reports, personalised guest experiences, room inspections, special room setups, amenities coordination, welcome letters, welcome gifts, room escorts, follow-up during their stay, post-stay follow-up, etc.
• Maintaining a constant knowledge of the area, including restaurants, bars, galleries, exhibitions, concerts, shops, etc. You should have an up-to-date database of the trendiest establishments in the city and be able to suggest to our VIPs the most elite recommendations and provide exclusive reservations.
• Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' credit cards and cash handling.
• Being a hotel ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.

Overall, the role of the Receptionist is crucial in ensuring that our guests have an exceptional experience from the moment they arrive. By providing warm and friendly service, personalising each interaction, and going above and beyond to exceed their expectations, you will help us create a memorable stay for each guest.

What are we looking for?

• A minimum of 1 years’ experience in a similar role in the hotel industry or luxury guest services environment.
• Previous experience with Guestline PMS is an advantage.
• A team player with a motivational spirit, highly appreciated to achieve a high level of service.
• French language skills are much appreciated.
• A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes.
• A high level of personal integrity and confidentiality.
• A willingness to have a flexible working pattern to fit in with the needs of the business.
• Proficiency in the use of Microsoft Office.

Who are we?

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.

*Upon successful completion of the probation period.

*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.