City Spa Receptionist

Champneys City Spa St Albans; St Albans; On-site; GBP 10,000 - 40,000; Part time

Job summary

Champneys City Spa St Albans is looking for a friendly and professional Receptionist to ensure a seamless client experience. The role involves managing front desk operations, scheduling appointments, and providing excellent customer service. With a work schedule of part-time hours, this role offers an opportunity to be part of a renowned wellbeing brand while enjoying various employee benefits, including discounts on spa products and services.

Benefits

Health, Wellness and Wellbeing incentives

Champneys experiences

Discounted stays for you, friends, and family

Complimentary Spa Day on completion of probation

50% discount on Champneys products

Access to Learning & Development

Qualifications

• Previous experience in a receptionist or customer service role, preferably in a salon/spa.
• Strong communication and interpersonal skills are essential.
• Availability to work evenings and weekends.

Responsibilities

• Greet clients warmly and manage front desk operations.
• Schedule, confirm, and manage appointments using salon booking software.
• Provide light administrative support and enhance client experience.

Skills

Communication

Interpersonal Skills

Organizational Skills

Customer Service

Job description

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Contract: Part Time
Salary: up to £12.21 Plus commission

32 hours per week

We are seeking a friendly, organised, and professional Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.

Responsibilities include:

• Greet clients warmly upon arrival and ensure a welcoming environment
• Schedule, confirm, and manage appointments using salon booking software
• Answer phone calls and respond to inquiries about services, prices, and availability
• Process payments and handle cash, card, and digital transactions accurately
• Maintain cleanliness and organization of the reception area
• Upsell salon products and services where appropriate
• Coordinate client flow with stylists and service providers
• Handle client feedback professionally and escalate issues to the manager if needed
• Perform light administrative tasks such as data entry, inventory tracking, and filing

Previous experience in a receptionist or customer service role (salon/spa experience is a plus)

Strong communication and interpersonal skills

Availability to work evenings and weekends.

Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision: to make you feel happier and healthier inside and out.

Not only will you work in great company, but you will also have access to the following benefits:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such as overnight stays or ultimate spa day experiences)
• App technology for all our essential forms
• In-house social media connecting our Champneys Family
• Motivating, rewarding, and engaging colleague events
• Discounted stays for you, your friends, and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on partner products like Elemis and Clarins
• Discounted membership to our health clubs
• Access to Learning & Development for job satisfaction and career growth