Hotel Receptionist

InterContinental Hotels Group; Glasgow; On-site; GBP 27,000; Full time

Job summary

Join a leading hotel in Glasgow as a Full Time Front Office Receptionist, where you'll create a warm welcome for guests. This role involves checking in guests, addressing their needs, and promoting loyalty programs while working in a supportive team environment focused on sustainability.

Benefits

Paid overtime

Free meal on shift

Paid holidays

Discounted room rates

Employee assistance programme

Generous maternity/paternity pay

Access to mental health first-aiders

Qualifications

• Experience working as a Receptionist or in Guest Services at a 4/5* Hotel.
• Confident working on hotel systems, especially Opera.
• Interest in sustainability and environmentally conscious practices.

Responsibilities

• Check in and out guests, handle queries and complaints.
• Encourage guests to join the loyalty program.
• Provide special experiences for loyal IHG One Rewards members.

Skills

Customer Service

Communication

Problem Solving

Tools

Opera

Job description

Hotel: Grand Central Glasgow (GLAGS), 99 Gordon Street, G1 3SF

voco Grand Central Hotelare looking for a Full Time Front Office Receptionistto join our award-winning team in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike. Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our Hotel is full of over 140 years of culture, history, and storytelling with our relaxing spaces for guests to enjoy.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression . With a focus on our environment , you will be greeted by environmentally conscious innovations from start to finish.

As a Front Office Receptionist, your main duties and responsibilities will be checking in and out our guests, dealing with any queries or complaints, welcoming our guests to the city, and interacting with them to encourage them to join our loyalty program. You will also be a key part of our guests’ overall stay, providing special experiences and recognising our loyal IHG One Rewards members.

We are looking for someone who has…

• Availability to work full time 40hrs per week including weekends.
• Experience working as a Receptionist, Concierge or Guest Services Agent at a 4/5* Hotel is beneficial.
• Confident working on hotel systems, experience working with Opera specifically is a big plus.
• An un-stuffy, thoughtful approach to service. You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay.
• An interest in our environment and sustainability – we are characterised by innovation and finding ways to become more sustainable.
• Overall, ready to work in our voco team and provide our guests with a warm Glasgow welcome!

Being a host at voco, we offer you the following benefits…

• Financial security - £12.60 per hour (£26,208.00 per annum FTE), guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Plus, Tronc paid monthly if in eligible role.Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perk’s portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
• Hotel specific benefits– generous discounts in our Champagne Bar (*must be booked in line with process) plus a variety of different gifts on milestone occasions to celebrate with you!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today! Check out our Instagram page @vocograndcentral to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.