Hotel Receptionist

The Royal Scots Club; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established member’s club and hotel in the heart of Edinburgh is seeking a dedicated receptionist to join their team. This exciting role is perfect for someone with a friendly and professional demeanor, as customer care is paramount. You will be responsible for answering calls, managing reservations, and ensuring guests have a pleasant experience. With a focus on teamwork, this position offers a chance to thrive in a dynamic hospitality environment. If you are passionate about delivering exceptional service and enjoy working in a vibrant setting, this opportunity is for you.

Qualifications

• Experience in customer care and a friendly demeanor is essential.
• Familiarity with Rezlynx is a plus, but training is available.

Responsibilities

• Answering and directing incoming calls and handling reservations.
• Checking guests in and out and processing bills efficiently.

Skills

Customer Care

Professionalism

Friendly Personality

Tools

Rezlynx Front Office System

Job description

The Royal Scots Club is a member’s club and hotel located in the heart of Edinburgh’s Georgian New Town, on Abercromby Place.

The Club has 31 en suite bedrooms, several private dining and meeting rooms and two banqueting suites.

We are currently looking for a receptionist to join our team. This is a permanent position and would suit someone who has a professional and friendly personality; customer care is at the heart of what we do. Experience of Rezlynx front office system would be helpful, although training can be given.

Duties include:

• Answering and directing incoming telephone calls
• Dealing with reservations enquiries either by email or telephone
• Dealing with member enquiries
• Checking guests in and out
• Processing guest and event bills
• Helping guests with queries, recommendations and Edinburgh in general.

This is an excellent opportunity to come and work in a team-driven environment where we excel at ensuring our members and guests have an enjoyable experience.

The shifts are 5 days from 7 on a rota basis with the shifts either being 7-3pm or 2.30pm to 10.30pm.

Seniority level

Entry level

Employment type

Full-time

Industries

Hospitality