Night Receptionist

Apex Hotels; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group is inviting talent to join their dynamic team as a Night Receptionist in Edinburgh. This role promises a vibrant working environment focused on delivering a warm welcome to guests. As part of the Guest Services Team, you will play a crucial role in ensuring guest satisfaction, embracing opportunities to create memorable experiences.

Benefits

29 days holiday

Access to Employee Assistance Programme

Financial Wellbeing App Wagestream

In-house employee communication APP

Access to gym and pools

Healthy meals

Training and development

Employee events and celebrations

50% discount in restaurants

Cycle to Work Scheme

Qualifications

• Excellent organisational skills and attention to detail.
• Ability to evaluate your own work and use initiative.
• Genuine desire to provide exceptional service.

Responsibilities

• Greet guests with a friendly hello and infectious smile.
• Ensure seamless Guest Check in/out procedures.
• Provide accurate information regarding hotel facilities.

Skills

Customer service attitude

Attention to detail

Multi-tasking

Initiative

Self-awareness

Job description

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You will receive a warm welcome into the Apex family on joining us as a Night Receptionist in our City of Edinburgh Hotel. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Guest Services Team as we believe it is our personality, style and friendliness that makes Apex Hotels

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working
• Training and development from day one
• Employee events and celebrations
• £ referral bonus when your friends or family join the team

And once you smash your probation, you’ll also receive ……

• Contributions to a pension scheme
• Critical Illness & Death in Service cover
• Access to our employee of the quarter and annual recognition schemes
• Long service recognition
• 50% discount in our restaurants
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family

Starting your Journey:

As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines.

As a Night Receptionist you will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Joining the dedicated Front Office department, you will:

• Greet our guests with a friendly hello and an infectious smile.
• Ensure that the Guest Check in/out procedure is seamless.
• Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
• Answer phone calls and emails
• Create brilliant customer service and a fun environment in order to promote guest loyalty

As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:

• Uses initiative
• is self-aware and able to evaluate their own work
• has a customer service attitude
• has the ability to multi-task and organise a variable work load
• provides excellent attention to detail
• holds a genuine desire to provide a Warmer Welcome to our guests

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.