Host

Hard Rock Cafe; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a dynamic team at Hard Rock Cafe as a Host, where you'll be the first point of contact for guests! Your role will involve greeting, seating, and assisting guests while ensuring a memorable experience. This full-time position in Edinburgh offers the chance to develop customer service skills in a vibrant atmosphere, supporting the restaurant's mission to create 'Raving Fans'.

Qualifications

• Must maintain a well-groomed appearance.
• Required to stand for long periods.
• Ability to remain calm in a hectic atmosphere.

Responsibilities

• Greet and seat guests to ensure a positive experience.
• Maintain cleanliness in waiting areas.
• Assist servers and other staff to ensure satisfaction.

Skills

Organization

Attention to detail

Friendly attitude

Job description

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Location : Location GB-EDINBURGH

Posted Date 2 years ago (11/9/2023 4:54 AM)

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Host include:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
  
  

Qualifications

Job Requirements include:

• Performing duties which require bending , reaching and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
  
  

#indeeduk

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Restaurants

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