Hotel Receptionist

Locke Hotels; Cambridge; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Holiday buy program

Wellbeing benefits (Cash Plan, Life -

Free nights in our properties

Recognition schemes

Pension

Sick pay

Tailored benefits

Job summary

Hyatt Centric Cambridge is seeking House Hosts to inspire soulful hospitality and join a team that values empathy, honesty and non-hierarchical collaboration. We are looking for individuals who can create memorable guest experiences from the moment they arrive and who stay curious about each guest’s needs.

We offer a role where embracing our systems and technology is encouraged, with opportunities to learn and evolve within a boutique, people-centered hotel environment.

Qualifications

• Confident, warm and effervescent individuals focused on curating an experience guests desire from the moment they step over our threshold.
• Endlessly curious—reading our guests and adapting approaches to suit the individual.

Responsibilities

• Focussed on curating an experience that guests desire from the moment they step over our threshold.
• Endlessly curious—reading our guests and adapting approaches to suit the individual.
• Embrace our systems and tech; eager to learn and evolve.

Skills

Confident

Warm

Curious

Tools

Systems & tech

Job description

We are looking for House Hosts to join Hyatt Centric, Cambridge Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge.

In an (overly simplistic) nutshell our House Hosts are;

• Confident, warm and effervescent individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold
• Endlessly curious - reading our guests and adapting approaches to suit the individual and not the masses

But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty.

Our House Hosts don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve.

When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others. This will be the tale of Locke.

• bonus scheme
• holidays (including the option to buy more if you want them)
• a host of wellbeing benefits (Cash Plan, Life Assurance, Long Term Income Protection, an Employee Assistance Programme…)
• free nights in our properties
• awesome recognition schemes
• pension (the tax efficient way)
• company sick pay
• further benefits tailored to your individual needs

But most importantly, we offer you a role in our story and the chance to write your own chapter.

When and Where?

We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Hyatt Centric: a sleek, avant-garde style 4* hotel, in the brand-new, sustainable district of Eddington.