Golf Reservationist

Foxhills Club & Resort; Ottershaw; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Enhanced sick pay

Job summary

Foxhills Collection in Ottershaw, Surrey, is seeking a Golf Reservationist for full-time employment. You will manage tee times, respond to enquiries, and coordinate with golf shop staff to ensure smooth scheduling and a high standard of guest service.

The role requires strong communication, organisational skills, and a passion for golf. You will handle reservations, payments and check-ins while maintaining records and providing excellent guest experiences.

Qualifications

• Previous experience in a customer service or reservations role is required.
• Passion for golf and a basic understanding of golf terminology preferred.
• Strong communication and interpersonal skills are essential.
• Excellent organizational abilities and attention to detail required.
• Ability to work under pressure and prioritize tasks.

Responsibilities

• Manage tee time reservations for individuals, groups, and events.
• Respond to reservation inquiries via phone, email, and in person; provide pricing and policy information.
• Coordinate with golf shop staff and course management to schedule tee times.
• Maintain accurate records of reservations, cancellations and payments.
• Assist with check-in procedures and processing payments; provide course information.
• Deliver exceptional customer service and handle special requests professionally.

Skills

Customer service

Communication

Time management

Organizational skills

Attention to detail

Tools

Reservation systems

Microsoft Office

Job description

Our mission is to make everyone feel better when they leave than when they arrived. Each of us plays an important role; here is the role you could play.

Job Vacancy: Golf Reservationist at Foxhills Collection

Are you an organized and detail-oriented individual with a passion for golf and providing exceptional customer service? Foxhills Collection is currently seeking a dedicated Golf Reservationist to join our team and assist in managing tee time reservations and ensuring an outstanding experience for our golfing guests at our prestigious establishment.

Position:

Golf Reservationist

Location:

Foxhills Club & Resort, Ottershaw, Surrey

Type:

Full-time

About Us

Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class golf facilities. Located in Ottershaw, our establishment offers an unparalleled golfing experience amidst stunning surroundings.

Responsibilities

• Manage tee time reservations for individual golfers, groups, and events.
• Respond to reservation inquiries via phone, email, and in-person, providing information on availability, pricing, and course policies
• Coordinate with golf shop staff and course management to ensure accurate and efficient scheduling of tee times
• Maintain accurate records of reservations, cancellations, and payments
• Assist with check-in procedures for golfers, processing payments, and providing course information
• Provide exceptional customer service, addressing inquiries, concerns, and special requests in a professional and courteous manner

Requirements

• Previous experience in a customer service or reservations role, preferably in a golf or hospitality environment
• Passion for golf and a basic understanding of golf terminology and course management preferred
• Strong communication and interpersonal skills
• Excellent organizational abilities and attention to detail
• Ability to work effectively under pressure and prioritize tasks
• Flexibility to work shifts including early mornings, evenings, weekends, and holidays
• Proficiency in computer applications, including reservation systems and Microsoft Office suite

Benefits

• Competitive salary package
• Company pension scheme – People’s Partnership
• Enhanced Company Sick Pay, Maternity and Paternity
• Opportunities for career advancement and professional development.
• Complimentary Country Club Membership giving you access to facilities such as a newly refurbished gym, pools, spa, fitness classes and more.
• Complimentary Country Club Membership for a partner/spouse and children after one years' service.
• Staff discounts on dining, including 50% off in in selected restaurants when on shift, hotel stays, spa treatments, golf access and other amenities.
• Access to our exclusive Employee Engagement platform which offers discounts and/or cash back on over 900 retailers, a wellbeing centre, recognition awards and much more.
• Employee assistance program, with 24/7 assistance available.
• Anniversary stay – a complimentary one night stay and breakfast for two at Foxhills.
• Birthday breakfast – a complimentary breakfast for you and one other at one of our restaurants.
• Colleague social events including an annual staff party
• Free on-site parking

Foxhills Collection is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We endeavour to respond to all applicants, but anticipate a large response to this advert, so should this not be possible, please assume you have been unsuccessful if we have not been in touch after 2 weeks.

This position requires the candidate to prove their right to work in the UK