Hotel Porter

John Lewis Partnership; Cookham; On-site; GBP 21,000 - 25,000; Full time

Job summary

John Lewis Partnership is seeking a Hotels Porter to join the Hotel team and maintain high standards of cleanliness, hygiene and presentation across all areas of the Hotel, including guest-facing spaces and back-of-house operations.

You will deliver a first-rate customer experience, ensuring a secure and safe environment for guests, members and staff during the night, contributing to the efficient and profitable running of the Hotel.

Qualifications

• Full UK Driving Licence is essential.
• Basic PC skills are required.
• Ability to stay calm and professional under pressure.

Responsibilities

• Clean guest rooms, public and private areas and Airbnb's.
• Provide a warm, friendly Partner experience and first-rate customer service.
• Resolve guest queries or complaints at the first point of contact.
• Maintain cleanliness across the Estate, both guest-facing and back of house.
• Complete laundry runs across the Estate; a driving licence is essential.
• Assist Events Coordinator with room set ups and event preparation.
• Set up the Conference Centre for following days trade.
• Occasionally cover the Night Porter role when needed.
• Support the Maintenance team to uphold cleanliness standards across all areas.

Skills

Full UK Driving Licence

Basic PC skills

Ability to remain calm under pressure

Job description

About the roleAs a Hotels Porter, you will work as part of the Hotel team to deliver and maintain the required standard of cleanliness, hygiene and presentation across all areas of the Hotel both guest-facing and back of house.

Deliver a first-rate customer experience, leading customer service and provision of a secure and safe environment for guests, members and staff during the night. To add value to the efficient and profitable running of the Hotel in order to achieve our business and personal objectives, along with those of your team and the Hotel.

Due to the nature of this role, applicants must be 18 years or over to apply.

Key responsibilities

• Flexibility to work in the housekeeping team, cleaning guest rooms, public and private areas and Airbnb's.
• To be a brand ambassador by being a warm and friendly Partner who provides a consistently outstanding customer experience that is unrivalled in the marketplace.
• To resolve customer queries or complaints at the first point of contact.
• Cleaning and maintaining all areas across the Estate
• Laundry runs across the Estate - A driver's licence is essential for this role .
• Work with Events Coordinator's to plan and deliver room set ups.
• Setting up of the Conference Centre for following days trade.
• Take on the Night Porter role, hours and duties in the absence of the Night Porter.
• Supporting the Maintenance team to maintain external and internal cleanliness throughout.

Essential skills/experience you’ll need

The role can be both physically and mentally demanding and requires an appropriate level of fitness and practical dexterity.

• Full UK Driving Licence
• Basic PC skills
• Ability to remain calm under pressure

Desirable skills/experience you may have

• Knowledge or experience of working in a hotel environment
• First aid trained

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.