Hotel Operations Manager

De Vere Latimer Estate; Leyhill Common; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Leisure Club

33 days holiday

Birthday day off

Annual 2-night stay with dinner

Colleague hotel rates

50% F&B discount

Exclusively Yours discounts portal

Inspiring Leadership course

Employee Assistance Programme

Wagestream

Team events

Life Assurance

Job summary

De Vere Latimer Estate in Buckinghamshire is seeking a Hotel Operations Manager to join our leadership team. You’ll oversee the day-to-day hotel operation, drive service standards across F&B and conferences, and work with Heads of Department to ensure high performance and guest satisfaction.

You will lead Reception, Nights, Housekeeping and Maintenance, deliver training to raise standards, manage payroll and cost control, and contribute to a culture that rewards excellence.

Qualifications

• Experience as either a Food & Beverage Manager, Hotel Operations Manager or Deputy General Manager and a strong background in Conference & Events operations, with experience leading high-volume service.
• A commercial mindset with experience of payroll, productivity, recruitment and cost control.
• The ability to lead teams to deliver consistently high service standards, driving improvements through training, clear direction and leading by example.

Responsibilities

• As Hotel Operations Manager, you'll have responsibility for the operational performance of the hotel and oversee multiple departments to ensure service standards.
• Oversee Reception, Nights, Housekeeping and Maintenance, leading Heads of Department to strengthen service standards and develop their teams.

Skills

Food & Beverage

Conference & Events

Team Leadership

Job description

Are you looking for your next Hotel Operations Manager role? Do you have a strong background in Food & Beverage and Conference & Events?

De Vere Latimer Estateis looking for a Hotel Operations Manager to join our leadership team. Working alongside General Manager Shaun Moore, you'll play a key role in the day-to-day operation of our hotel, helping to drive its continued success.

Set within 30 acres of countryside in Chesham, Buckinghamshire, De Vere Latimer Estate combines a historic mansion house with contemporary bedrooms, extensive conference and event facilities, and a busy restaurant, bar and terrace.

As Hotel Operations Manager, you'll have responsibility for the operational performance of the hotel. With a strong background in Food & Beverage and Conference & Events, you'll also oversee Reception, Nights, Housekeeping and Maintenance, leading your Heads of Department to strengthen service standards, develop their teams and ensure every department performs at its best.

You'll join a supportive leadership team that is committed to developing our people, creating an engaged workplace and continually raising service standards. Working closely with the General Manager, you'll play an important role in leading the hotel, supporting your teams and ensuring high standards of service are delivered.

What you'll need

• Experience as either a Food & Beverage Manager, Hotel Operations Manager or Deputy General Manager and a strong background in Conference & Events operations, with experience leading high-volume service.
• A commercial mindset with experience of payroll, productivity, recruitment and cost control.
• The ability to lead teams to deliver consistently high service standards, driving improvements through training, clear direction and leading by example.

The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That's why we are proud to offer the following benefits for the role of Hotel Operations Manager.

• £50-55k per annum plus the opportunity to earn a further 20% through an annual bonus scheme
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• 33 days holiday per year, plus an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including an opportunity to participate in our annual Inspiring Leadership course.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.

De Vere Latimer Estatehas 205 bedrooms, 27 meeting and event spaces plus 30 acres of land for team building, 3 restaurants, 5 bars plus a Gym and swimming pool. Our teams at Latimer Estate know how to have fun at work whilst working hard to put our guests at the heart of everything they do. So we regularly say thank you to our colleagues: ice creams in hot weather, afternoon tea treats and Easter family parties are just some of the ways we show our appreciation.

Your commute:

we're just 5 minutes from J18 of the M25, but we also offer subsidised transport to the surrounding area, including Chalfont and Latimer station, making us accessible from Hemel Hempstead, Watford and High Wycombe.

At De Vere,

we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.