Hotel Operations Manager

De Vere Beaumont Estate; Chesham; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Leisure Club access

33 days holiday

Birthday day off

Complimentary 2-night stay

Colleague rates

Discounts portal

Leadership course

EAP

Wagestream

Team events

Life Assurance

Job summary

De Vere Latimer Estate, Chesham, is seeking a Hotel Operations Manager to join its leadership team. You will oversee the day-to-day operation of the hotel, driving service standards across Food & Beverage and Conference & Events, and lead your Heads of Department to deliver excellence.

You will work closely with the General Manager to develop teams, manage payroll and costs, and ensure high-quality guest experiences across Reception, Nights, Housekeeping and Maintenance.

Qualifications

• Experience as Food & Beverage Manager, Hotel Operations Manager or Deputy General Manager with a strong Conference & Events background.
• Commercial mindset with payroll, productivity, recruitment and cost control experience.
• Ability to lead teams to deliver high service standards and drive improvements through training and direction.

Responsibilities

• Oversee operational performance of the hotel including F&B, conference & events and reception areas.
• Lead Heads of Department to maintain service standards and develop teams.
• Collaborate with General Manager to ensure high guest satisfaction and financial performance.

Skills

Food & Beverage leadership

Conference & Events operations

Payroll, cost control & recruitment

Job description

Are you looking for your next Hotel Operations Manager role? Do you have a strong background in Food & Beverage and Conference & Events?

De Vere Latimer Estate is looking for a Hotel Operations Manager to join our leadership team. Working alongside General Manager Shaun Moore, you'll play a key role in the day-to-day operation of our hotel, helping to drive its continued success.

Set within 30 acres of countryside in Chesham, Buckinghamshire, De Vere Latimer Estate combines a historic mansion house with contemporary bedrooms, extensive conference and event facilities, and a busy restaurant, bar and terrace.

As Hotel Operations Manager, you'll have responsibility for the operational performance of the hotel. With a strong background in Food & Beverage and Conference & Events, you'll also oversee Reception, Nights, Housekeeping and Maintenance, leading your Heads of Department to strengthen service standards, develop their teams and ensure every department performs at its best.

You'll join a supportive leadership team that is committed to developing our people, creating an engaged workplace and continually raising service standards. Working closely with the General Manager, you'll play an important role in leading the hotel, supporting your teams and ensuring high standards of service are delivered.

What You'll Need

• Experience as either a Food & Beverage Manager, Hotel Operations Manager or Deputy General Manager and a strong background in Conference & Events operations, with experience leading high-volume service.
• A commercial mindset with experience of payroll, productivity, recruitment and cost control.
• The ability to lead teams to deliver consistently high service standards, driving improvements through training, clear direction and leading by example.

Benefits

The Pay & Benefits

• £50-55k per annum plus the opportunity to earn a further 20% through an annual bonus scheme
• Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
• 33 days holiday per year, plus an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including an opportunity to participate in our annual Inspiring Leadership course.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.
• Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.