Hotel Operations Manager

The Hickstead Hotel; Haywards Heath; On-site; GBP 55,000 - 75,000; Full time

Job summary

The Hickstead Hotel is seeking an experienced, energetic, hands-on Operations Manager to lead the day-to-day operations of our 52-bedroom property in West Sussex. This role requires a strong focus on guest experience, service quality and operational profitability.

You will oversee F&B, weddings and events, drive revenue growth while managing labour, purchasing and margins, and develop a motivated hotel team in a flat management environment.

Qualifications

• Must have hands-on hotel operations experience.
• Strong F&B, weddings and events experience.
• Proven ability to lead, motivate and develop hotel teams.
• Understanding of labour, purchasing, margins and cost control.
• Commercial mindset with focus on growing revenue while controlling costs.
• Set high standards for guest experience, cleanliness and service.
• Experience in flat management structures and leading by example.

Responsibilities

• Lead day-to-day hotel operations across floor and back-office.
• Drive revenue growth and cost containment.
• Set and enforce operating standards and guest service levels.
• Mentor and develop hotel team members.
• Collaborate with F&B and events teams for weddings and conferences.

Skills

Hands-on leadership

F&B & events

Team development

Cost control

Revenue growth

Job description

WE’RE HIRING | OPERATIONS MANAGER – THE HICKSTEAD HOTEL

Hickstead, West Sussex | Near Gatwick & Brighton

The Hickstead Hotel is looking for an experienced, energetic and hands-on Operations Manager to lead the day-to-day operation of our 52-bedroom hotel.

With bedrooms, restaurant & bar, extensive conference and banqueting facilities and a growing weddings and events business, this is an opportunity for an ambitious hotelier to take real ownership of a diverse operation.

We’re looking for someone who:

• Is genuinely hands-on and visible on the floor
• Has strong Food & Beverage, weddings and events experience
• Can lead, motivate and develop a hotel team
• Understands labour, purchasing, margins and operational cost control
• Is commercially minded and focused on growing revenue as well as controlling costs
• Sets high standards for guest experience, cleanliness and service
• Can introduce structure, accountability and consistent operating standards
• Is comfortable working in a flat management structure and leading by example

This could suit an experienced Operations Manager, a GM from a smaller independent hotel, or an exceptional F&B / Deputy Manager ready to step up into a broader hotel leadership role.

The Hickstead is entering an exciting phase of growth, and we want someone who sees the opportunity to build the operation, not simply maintain it.

If you are ambitious, commercially driven and happiest when you are on the floor with your team, we would like to hear from you.

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