Hotel Operations & Guest Services Assistant

Sydney House Chelsea; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Service charge

Perkbox platform discounts

Staff rate £25 B&B across the group

Employee Assistance Programme

Free meals on duty

Development pathways and opportunities

Milestone gifts

Job summary

Sydney House Chelsea in London invites applications for a Hotel General Assistant. You will support day-to-day hotel operations, maintain high cleanliness and presentation standards, and ensure guest satisfaction across reception, food & beverage and housekeeping.

A proactive, flexible team player with excellent guest service will thrive in this role. The role includes early/late shifts, a 24-hour contract culture, and opportunities to engage with local Chelsea amenities while delivering the

Qualifications

• Previous hotel or hospitality experience preferred.
• Flexible, proactive approach to supporting hotel operations.
• Strong communication and guest-service orientation.
• Ability to work across multiple departments and shifts.

Responsibilities

• Interact with guests in a professional, friendly manner.
• Assist guests with luggage, rooming and requests; provide local area knowledge.

Skills

Customer service

Hospitality

Reception

Concierge

Housekeeping

Food & Beverage

Guest relations

Job description

Sydney House Chelsea in London invites applications for a Hotel General Assistant. You will support day-to-day hotel operations, maintain high cleanliness and presentation standards, and ensure guest satisfaction across reception, food & beverage and housekeeping.

A proactive, flexible team player with excellent guest service will thrive in this role. The role includes early/late shifts, a 24-hour contract culture, and opportunities to engage with local Chelsea amenities while delivering the