Hotel Office Administrator

The Ritz London; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury hotel in London seeks a dynamic Hotel Office Administrator for its Housekeeping Department. This role involves managing various administrative tasks, supporting department management, and engaging with guests professionally. Ideal candidates will possess excellent organizational skills and a strong command of English.

Benefits

Highly competitive salary

Instant reward and recognition scheme

28 holidays, including bank holidays

Employee discount scheme for Ritz goods

Free laundry service for tailored uniforms

Social events and activities

Season ticket loan

Wellness treatments

Employee mental health assistance helpline

Training Fund Assistance

Qualifications

• Excellent administrative skills are essential.
• Experience in a hotel is beneficial but not mandatory.
• Excellent command of English, both spoken and written.

Responsibilities

• Responsible for overall administrative aspects of the Housekeeping Department.
• Taking meeting minutes and assisting with training planning.
• Responding to inquiries via email and telephone.

Skills

Organizational skills

Creativity

Communication

Tools

Microsoft Office

Excel

Outlook

Opera Cloud

Knowcross/Unifocus

Fourth People Management

Job description

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Position Overview

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Housekeeping Department as a Hotel Office Administrator.

The Housekeeping Office Administrator will be responsible for the overall administrative aspects of the Housekeeping Department, supporting management while working independently on projects and tasks. Responsibilities include taking meeting minutes, assisting with training planning, responding to inquiries via email and telephone, creating and formatting documents, SOPs, policies, and being a point of contact for the Housekeeping office. The role involves using Microsoft Office, Excel, Outlook, Opera Cloud, Knowcross/Unifocus, and Fourth People Management.

Entry Requirements

• Excellent administrative skills are essential.
• Experience in a hotel is beneficial but not mandatory.
• Creative ability is desired.
• Ability to work under pressure with strong organizational skills.
• Excellent command of English, both spoken and written, for responding to emails and phone calls independently.
• Polite and professional attitude towards internal and external guests.

Our Benefits

• Highly competitive salary within the luxury London Hotel sector.
• Instant reward and recognition scheme.
• 28 holidays, including bank holidays.
• Employee discount scheme for Ritz goods and external providers.
• Free laundry service for tailored uniforms.
• Social events and activities.
• Season ticket loan.
• CODE Hospitality App.
• Wellness treatments: massage, chiropody, and more.
• Employee mental health assistance helpline.
• Training Fund Assistance.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain permits prior to application. Documented evidence will be required during recruitment.

Due to high application volume, if you do not hear from us within 10 days, please consider your application unsuccessful.