Hotel Night Receptionist

Welcome Break; Cobham; On-site; GBP 11,000 - 19,000; Full time

Benefits offered by this job

£1 meals on every shift

Immediate start

50% off onsite brands

Welcome Break discounts

Incentive schemes

Career progression

Apprenticeship programmes

Holiday allowance

Cycle to Work

Free onsite parking

Uniform provided

Job summary

Welcome Break Ramada Cobham hotel is seeking a friendly Hotel Night Receptionist to greet guests, manage check-ins/check-outs and handle bookings and payments. You’ll be the first smile guests see and the last voice they hear, ensuring a smooth, welcoming stay.

You will follow safety procedures, work with the team, and learn new systems with full training provided. Immediate start available, with overtime options and staff perks on offer.

Qualifications

• Friendly, welcoming service to guests.
• Calm, organised and professional under pressure.
• Attention to detail with bookings and payments.

Responsibilities

• Welcome guests and manage check-ins/check-outs at Ramada Cobham.
• Handle bookings and payments and answer guest questions.
• Follow health and safety procedures and escalate issues when needed.

Skills

Customer service

Hospitality

Phone etiquette

Job description

Cobham, Surrey, KT11 3DB, United Kingdom, KT11 3DB

Immediate start available |
Earn up to £13.95 per hour, plus £1 meals on every shift

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break Ramada Cobham hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease
• Can stay calm, organised and professional when it gets busy
• Take pride in getting the details right—bookings, payments, and guest requests
• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Night Receptionist:

• Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay
• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming
• Follow health & safety and security procedures, complete checks as trained, and escalate guest issues quickly and confidently

What you’ll get as a Hotel Night Receptionist at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear career progression & development opportunities
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.

Job Segment: Hotel Reception, Hotel, Receptionist, Hospitality, Night, Operations, Administrative