Hotel Night Manager (F/M/X)

Tribehotels; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative hospitality group is seeking a Night Manager to lead their new hotel in London. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences. You will be responsible for overseeing operations during the night, ensuring guest satisfaction, and leading a motivated team. This position offers an exciting opportunity to be part of a fresh concept in hospitality, where creativity and a positive attitude are valued. Join a team that supports each other and has fun while working hard to create memorable experiences for guests.

Benefits

Competitive Package

Opportunities for Development

Creative Work Environment

Passionate Team

Qualifications

• Ability to provide memorable guest experiences is crucial.
• Experience in hospitality is beneficial but not mandatory.

Responsibilities

• Manage guest check-ins/outs and handle billing inquiries.
• Work with the team to maximize occupancy and guest satisfaction.
• Lead and motivate the team to deliver exceptional service.

Skills

Guest Experience Management

Hospitality Knowledge

Team Leadership

Problem Solving

Education

Experience in Hospitality

Job description

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Company Description
We are looking for an unflappable, confident Night Manager to join our TRIBE as we launched our first TRIBE Hotel into the London market.
Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price. Finally, a place that gives you everything you need and nothing you don’t.

Job Description
What you’ll do…

• Take care of our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
• Working with our Front Office Manager and the rest of the team in setting selling strategies and ensuring maximum occupancy.
• Proactively keep an eye on all our public areas, working with our restaurant and security teams to make sure everything is running without a hitch, and handling any issues as and when they arise.
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.

Qualifications
What we are looking for…

• Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
• Previous experience in hospitality is an advantage but not a must.
• People who know you would likely describe you as ‘unflappable’; you’ve got plenty of experience dealing with different types of requests successfully.
• You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's In It For You...

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to the TRIBE!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality