Housekeeping Supervisor: Lead Team, Elevate Guest Experience

Recruit Genie; Birmingham; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Edgbaston Park Hotel and Conference Centre in Birmingham is seeking a Housekeeping Supervisor to lead a team of housekeeping staff and maintain the highest standards of cleanliness and presentation for guest bedrooms and public areas.

You will allocate rotas, supervise Housekeeping Assistants, conduct daily room inspections, respond to guest requests, and keep accurate records of payroll, overtime, absences and holidays.

Qualifications

• Previous experience as a housekeeping supervisor in a hotel.
• Strong interpersonal and supervisory skills.
• Passion for hospitality and guest satisfaction.

Responsibilities

• Prepare daily worksheets for the housekeeping team in line with the rota, ensuring rooms are correctly allocated and prioritised as needed.
• Supervise Housekeeping Assistants, Public Area Cleaners, and Linen Porters, taking proactive action to maintain the hotel’s high standards.
• Conduct daily inspections of guestrooms to ensure cleanliness, check furnishings and equipment, and address any issues promptly.
• Respond to guest requests and special requirements to consistently exceed expectations.
• Assist in maintaining accurate records of rotas, payroll, overtime, extra payments, absences, and holidays.
• Monitor staffing levels daily and weekly to ensure the team is adequately resourced.
• Ensure all vacant and occupied rooms meet the hotel’s standards of presentation and cleanliness.

Skills

Housekeeping supervision

People management

Guest service orientation

Job description

Edgbaston Park Hotel and Conference Centre in Birmingham is seeking a Housekeeping Supervisor to lead a team of housekeeping staff and maintain the highest standards of cleanliness and presentation for guest bedrooms and public areas.

You will allocate rotas, supervise Housekeeping Assistants, conduct daily room inspections, respond to guest requests, and keep accurate records of payroll, overtime, absences and holidays.