Hotel Manager — Lead Team, Service & Guest Satisfaction

Premier Inn; Nottingham; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Induction & training

Bonus scheme & pension

Privilege Card discounts

33 days leave

Perks at Work discounts

Job summary

Premier Inn in Nottingham Castle Marina is seeking a Hotel Manager to lead a high-performing team and drive guest satisfaction at this flagship location. You’ll be responsible for daily hotel operations, ensuring service excellence while maintaining Premier Inn’s safety and quality standards.

You’ll manage front-of-house, housekeeping, back-of-house and maintenance, developing your Dream Team and delivering on brand promises with a focus on growth opportunities and guest-centric service.

Qualifications

• Previous management experience in hospitality or similar environment leading a team to success.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels.
• Commitment to safety and maintaining high standards of service.

Responsibilities

• Lead and motivate our team of Front of House, Housekeeping, Back of House and Maintenance to ensure outstanding service and compliance with our brand standards.
• Manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and oversee food service operations to maintain our high-quality standards

Skills

Leadership

Customer service

Team management

Safety compliance

Job description

Premier Inn in Nottingham Castle Marina is seeking a Hotel Manager to lead a high-performing team and drive guest satisfaction at this flagship location. You’ll be responsible for daily hotel operations, ensuring service excellence while maintaining Premier Inn’s safety and quality standards.

You’ll manage front-of-house, housekeeping, back-of-house and maintenance, developing your Dream Team and delivering on brand promises with a focus on growth opportunities and guest-centric service.